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- Tasks: Lead a team to ensure top-notch customer service via calls, emails, and social media.
- Company: Join a family-run business with over 40 years of experience and a passion for innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, 31 days holiday, and private medical insurance.
- Why this job: Be part of a market leader, drive continuous improvement, and enhance customer experiences.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: Full-time role with Monday to Friday hours and a supportive company culture.
The predicted salary is between 28000 - 29000 £ per year.
Customer Service Supervisor – Dungannon The company: Our client based in Dungannon is a family run business trading for over 40 years and is firmly established as one of Ireland leading manufacturing distributors. They are a market leader in their industry and are a passionate and innovate company. They are recruiting for a Customer Service Supervisor. This is a full time permanent job. Hours of work is Monday – Friday 9-5 with an hour paid lunchbreak. Salary is £28000-£29,000. The company is also piloting hybrid working from home 1 day a week. They also offer 31 days holidays, 5% pension and private medical insurance. The role: As Customer Service Supervisor you will ensure professional handling of all queries, orders and complaints from customers, via telephone, email and social media platforms to deliver complete customer satisfaction in line with the Company’s policies and brand values. Other duties include: Promote a culture of performance and continuous learning and improvement within the Customer Service Function. Gain an awareness of cross functional departments within the business to build product and processing knowledge. Build a strong, in-depth foundation of knowledge for all company brands and products. Oversee the handling of all enquiries received via communication methods including but not limited to online / telephone / social media, relating to products, complaints and orders etc. ensuring each customer receives a satisfactory response and all complaints are captured for investigation and trending. Develop, implement and manage the creation of a customer database / CRM system to capture enquiries, to help trend and report positive and negative feedback from customers. Responsible for the complaints database, capturing all customer complaints. Help lead the continuous improvement of the company through collaboration with other departments and escalating reoccurring trends to senior management to ensure the root cause is identified and a solution implemented to reduce / eliminate the issue. Reporting potential issues or challenges to the Board of Directors in a proactive manner. Analyse and identify frequent enquiries and advise how to improve the company’s external communications to help educate the consumer which will result in a reduction of enquiries. Processing of online and telephone orders to the logistics team. Continuously evaluate Customer Services process with the aim to enhance the customer experience along every step of their purchase journey. The Opportunity: Our client offers excellent salary, 31 days holidays, 5% pension, private medical insurance, career progression and the opportunity to work with a market leader in their industry. What to do next: If you are interested in this role call Brian in Hays on or email cv Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: customer service order management administration Benefits: 28k-29k
Customer Service Supervisor employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Since you'll be overseeing customer queries and complaints, having a deep understanding of what the company offers will help you provide better support and solutions.
✨Tip Number 2
Showcase your leadership skills during the interview. As a Customer Service Supervisor, you'll need to promote a culture of performance and continuous improvement, so be prepared to discuss your experience in leading teams and driving positive change.
✨Tip Number 3
Highlight your experience with CRM systems. Since managing a customer database is part of the role, demonstrating your familiarity with CRM tools and how you've used them to enhance customer service in the past can set you apart.
✨Tip Number 4
Prepare examples of how you've handled customer complaints effectively. The ability to resolve issues and ensure customer satisfaction is crucial for this position, so come ready with specific instances that showcase your problem-solving skills.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Supervisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service and any supervisory roles. Use specific examples that demonstrate your ability to handle queries, complaints, and improve customer satisfaction.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, problem-solving, and leadership abilities. Mention any experience with CRM systems or managing customer databases, as these are important for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Customer Service Supervisor role. Discuss your passion for customer service and how you can contribute to the company's goals of continuous improvement and customer satisfaction.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Familiarize Yourself with the Company
Research the company’s history, values, and products. Understanding their brand will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Practice your responses to common situations, focusing on problem-solving and maintaining customer satisfaction.
