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- Tasks: Engage with customers, resolve issues, and maintain high service standards.
- Company: Join a global company with sites across the UK, Europe, UAE, Australia, and the US.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and a Christmas shutdown.
- Why this job: Be at the forefront of customer engagement and enjoy career progression opportunities.
- Qualifications: Fluency in French or Spanish and previous customer relations experience required.
- Other info: Flexible working hours may be needed to meet global business demands.
The predicted salary is between 28800 - 43200 £ per year.
Your new company It operates on a global basis with sites in the UK, Europe, UAE, Australia, and US. They have created a new position within their business for a Customer Service Advisor. This is a fantastic time to join a global company that will offer career progression opportunities. This position will be at the forefront of identifying new customers and engaging and developing a relationship with new customers, acting as an intermediary to resolve any issues they may have. Your new role As a Customer Service Advisor, you will deliver exceptional service by handling enquiries, resolving issues efficiently, and ensuring customer satisfaction. With a focus on quality and proactive support, you’ll help maintain the company’s high service standards and contribute to a positive customer experience. As Customer Service Advisor, your key responsibilities will include: providing a high level of customer service to both new and existing customers. Troubleshooting and guiding first-time customers through the business process. Analysing data and reports to establish new customer trends. Maintaining a positive working relationship with other business departments. What you’ll need to succeed As Customer Service Advisor, essentially, you will be fluent in French or Spanish and be able to demonstrate previous experience in a customer relations position. Have good problem-solving skills, the ability to manage your own workload and be proficient in Outlook, Word and Excel. You will be confident in collating and presenting data in reports. Have the ability to work flexibly and non-standard hours when required to meet the global needs of the business. What you’ll get in return Competitive salary30 Days Annual Leave + additional days for long service. Christmas Shutdown. Exposure to global markets. What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: Attention to detail IT communication Benefits: Competitive
Customer Service Advisor (with French or Spanish) employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (with French or Spanish)
✨Tip Number 1
Make sure to highlight your language skills in French or Spanish during any conversations or interviews. Being fluent in these languages is a key requirement for the role, so showcasing your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills and ability to manage customer inquiries during the interview process.
✨Tip Number 3
Research the company’s global presence and understand their customer base. Being knowledgeable about their operations in different regions can help you engage in meaningful discussions and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting. Since the role involves analyzing customer trends, being able to talk about your previous experiences with data will demonstrate your capability to contribute to the team.
We think you need these skills to ace Customer Service Advisor (with French or Spanish)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in French or Spanish in your CV and cover letter. This is a key requirement for the Customer Service Advisor role, so showcase any relevant experiences where you used these languages.
Demonstrate Customer Service Experience: In your application, provide specific examples of your previous experience in customer relations. Highlight situations where you successfully resolved issues or improved customer satisfaction.
Showcase Problem-Solving Abilities: Include instances in your application where you effectively managed challenges or solved problems. This will demonstrate your capability to handle the responsibilities of the role.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'customer service', 'data analysis', and 'relationship building' to make your application stand out.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Language Skills
Since fluency in French or Spanish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to handle a mock customer inquiry in either language, so practice common phrases and responses beforehand.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer relations. Share specific examples of how you've resolved issues or improved customer satisfaction in past roles. This will show that you have the necessary skills to excel as a Customer Service Advisor.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully navigated challenges in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Data Analysis Skills
Since the role involves analyzing data and trends, be ready to discuss your experience with data analysis tools and reporting. Mention any relevant software you’ve used, like Excel, and provide examples of how you've utilized data to enhance customer service.
