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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to process orders and resolve queries.
- Company: Join a dynamic design and manufacturing firm in Dungannon with a supportive team culture.
- Benefits: Earn £26k-£27k with excellent career progression and a great working environment.
- Other info: Enjoy luxury offices and a flexible, motivated team atmosphere.
- Why this job: Be part of an innovative company that values customer service and employee development.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office with strong communication skills.
The predicted salary is between 26000 - 27000 £ per year.
Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and a great environment for its staff. They are a very innovative, ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30. Salary is £26k-£27k.
Your new role
- Deal directly with customers either by telephone, electronically or face to face
- Take customers orders and process orders onto a bespoke system
- Help customers use our online portal and process orders
- Ownership of queries and projects
- Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
- Learn how to utilise our databases to improve customer satisfaction
- Internal and external reporting
- Oversight of operations to ensure client SLA's are being achieved
- Work with other departments to provide support and meet deadlines
What you'll need to succeed
- Customer focused
- Strong attention to detail
- Professional and presentable - Good telephone manner
- Good team worker
- Can cope well under pressure of deadlines
- Flexible and highly motivated
- Good knowledge of Microsoft Office programs (Excel, Word)
- Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Customer service administrator TLNT1_NI employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service administrator TLNT1_NI
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This way, you can show them that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might deal with difficult customers or tricky situations. Being able to demonstrate your problem-solving abilities will set you apart from the rest.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer service administrator TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant IT skills, as these are key for this role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your ability to work under pressure. This is your chance to show us how you mirror our innovative and ambitious spirit!
Be Professional and Presentable: Since this role involves direct communication with customers, ensure your application materials are polished and professional. A good telephone manner starts with clear and concise written communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the design and manufacturing firm. Understand their values, products, and what makes them passionate about customer service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about dealing with customers, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your attention to detail and ability to work under pressure, as these are key traits they’re looking for.
✨Demonstrate Your Tech Savvy
Familiarise yourself with common IT systems and Microsoft Office programs, especially Excel and Word. Be ready to discuss how you've used these tools in previous roles to improve efficiency or customer satisfaction. If you have experience with bespoke systems, make sure to mention it!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you’re engaged and serious about contributing to their innovative environment.