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- Tasks: Be the go-to person for customer queries and support sales staff.
- Company: Join a dynamic FMCG company in West Belfast making waves in Northern Ireland.
- Benefits: Enjoy a full-time role with private medical insurance and generous holiday entitlement.
- Why this job: Perfect for those who thrive in fast-paced environments and love building relationships.
- Qualifications: Strong phone skills, IT proficiency, and excellent organizational abilities are a must.
- Other info: Work Monday to Friday with occasional Sundays; great for balancing work and life!
Your new company This organisation is based in West Belfast and works within the FMCG industry in Northern Ireland. Your new role In this role you will be enthusiastic, organised, hard-working and have the ability to work on your own initiative under pressure, problem solve, work to deadlines and maintain positive relationships with both customers and other members of the Customer Service team. Please note, the working hours for this role are Monday – Friday, 9.30am – 5.30pm and every 3rd Sunday, 1.00pm – 5.30pm. Your main responsibilities will look like the following: Providing a high level of sales support to sales staff Receiving and processing telephone and email orders Selling promotions Assisting Sales Representatives with pricing and customer queries Building and maintaining good customer relationships Being the first point of contact for customers with queries about products, orders and deliveries Checking data accuracy on pricing and orders ahead of invoicing Provide general office support What you'll need to succeed You will process excellent telephone manner Have excellent IT skills and be proficient in the use of MS Office and Excel Strong organisational skills Have excellent use of written and spoken English with the ability to interact internally and externally Be able to work independently and as part of a team Be able to manage your time effectively Be comfortable with responsibility and meeting deadlines What you'll get in return In return, you will receive the following: A permanent full-time role Death in Service life assurance (4 x annual salary). Private medical Insurance (for post holder and family). Holiday entitlement of 22 days plus 8 statutory days. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Customer service administration telesales Benefits: £12.24 per hour
Customer Service Administrator employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the FMCG industry, especially in Northern Ireland. Understanding the market trends and customer preferences can give you an edge during interviews.
✨Tip Number 2
Practice your telephone manner by role-playing common customer service scenarios with a friend. This will help you feel more confident and articulate when handling real customer queries.
✨Tip Number 3
Brush up on your MS Office and Excel skills. Being proficient in these tools is crucial for the role, so consider taking a quick online course or tutorial to enhance your abilities.
✨Tip Number 4
Prepare examples of how you've successfully managed time and met deadlines in previous roles. This will demonstrate your organizational skills and ability to work under pressure.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize skills like problem-solving, organization, and communication, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships or handled pressure in previous roles.
Highlight IT Proficiency: Since the role requires excellent IT skills, be sure to mention your proficiency in MS Office and Excel. Provide examples of how you've used these tools effectively in past positions.
Showcase Your Communication Skills: Given the importance of a good telephone manner and written communication, include examples of how you've successfully interacted with customers or team members in previous jobs.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight your passion for customer service and how it aligns with the company's values in the FMCG industry.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your strong organisational skills. Discuss how you manage your time effectively, especially when handling multiple tasks or deadlines, as this is crucial for the role.
✨Highlight Your Communication Skills
Since excellent written and spoken English is essential, practice articulating your thoughts clearly. Be ready to discuss how you've successfully interacted with customers and team members in previous roles.
✨Prepare for Problem-Solving Scenarios
Anticipate questions related to problem-solving and customer queries. Think of specific instances where you resolved issues efficiently and maintained positive relationships with customers.
