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- Tasks: Support customer service, operations, and administration in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Perfect opportunity for those looking to kickstart their career in logistics.
- Why this job: Be the go-to person for customer queries and help streamline operations.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast-paced role requiring strong organisational skills, attention to detail, and a customer-focused approach.
As a Customer Services/Logistics Administrator your role would involve:
- Customer Service: Handle incoming customer calls and email enquiries in a professional and timely manner. Resolve customer queries efficiently or escalate to the appropriate internal team. Log, track, and follow up on customer issues through to resolution. Maintain accurate and up-to-date customer and job records.
- Operations Support: Support daily operational activities including bookings, collections, and deliveries. Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow. Update operational trackers, spreadsheets, and internal systems. Ensure all jobs are processed accurately and in line with company procedures.
- Administration: Manage shared inboxes and support with day-to-day administrative tasks. Maintain accurate records and assist with reporting where required. Support compliance activities, record keeping, and general office administration.
What you'll need to succeed:
- Strong communication skills, both written and verbal.
- Confident in using Microsoft Office, particularly Outlook and Excel.
- Excellent organisational skills with high attention to detail.
- Ability to prioritise workload, multitask, and perform under pressure.
- Professional and customer-focused attitude.
What you'll get in return:
What you need to do now
Customer/Logistics Administrator employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Logistics Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Customer/Logistics Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer/Logistics Administrator role. Highlight your relevant experience in customer service and operations, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've handled customer queries or supported operational activities in the past.
Show Off Your Tech Skills: Since the job requires proficiency in Microsoft Office, especially Outlook and Excel, make sure to mention any relevant experience you have with these tools. If you’ve used them to manage data or track operations, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer/Logistics Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling customer queries and supporting operational activities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples that highlight your ability to handle customer calls and emails effectively. Think of situations where you resolved issues or escalated them appropriately. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Organisational Prowess
This role requires excellent organisational skills, so be ready to discuss how you manage your workload and prioritise tasks. You could share specific tools or methods you use to stay organised, such as tracking spreadsheets or task management apps. Showing that you can multitask and perform under pressure will impress your interviewers.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office, especially Outlook and Excel, is essential, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, whether for managing emails, creating reports, or updating trackers. This will show that you're ready to hit the ground running.