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- Tasks: As a Customer Coordinator, you'll manage orders, liaise with customers, and ensure top-notch service.
- Company: Join a well-known local food manufacturer with a stellar 70-year reputation in the retail sector.
- Benefits: Enjoy a salary of £27,500, 32 days holidays, and excellent career progression opportunities.
- Why this job: Be part of a supportive team and contribute to a company that values customer service excellence.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Full-time role with flexible hours; perfect for high school or college students looking to kickstart their careers.
The predicted salary is between 22000 - 33000 £ per year.
Customer Coordinator – Portadown Your new company Great opportunity to work for a very well known local food manufacturing company that supplies high-profile brand names into the retail sector. This company have been in business for nearly 70 years and have gained an amazing reputation to work for. Due to expansion they are recruiting for a Customer Coordinator. This is a full time permanent job. Hours of work are either Monday – Thursday 8-4 or 8.30-4.30 and Friday either 8-3.30 or 8.30-4. Salary is £27,500, plus 32 days holidays. Your new role As Customer Coordinator duties include: * Retrieve EDI orders and ‘key on’ orders for nominated accounts were necessary using Navision. Key on manual orders using Navision system from emailed and phone call orders for all Accounts and other customers Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service Liaise with distribution sites to ensure optimum levels of service Monitor distribution stocks versus orders received especially on Own Label products Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers Produce contact reports from above meetings and send out internally with agreed actions and responsibilities Produce Service Level reports weekly for internal business for your accounts Advise customers of any potential or actual stock issues and re-delivery where applicable Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes Check and manage any promotional lines to ensure orders and phasing are monitored and verified Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations As part of ongoing process be able to highlight and report root cause of issues which affect the Service level Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner In times of stock shortages review and report back to the business on any potential issues What you’ll get in return You will be offered an excellent salary of £27,500, 32 days holidays, excellent career progression, opportunity to join an amazing company with a very supportive team What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: customer service planning administration Benefits: £27 500
Customer Coordinator employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Coordinator
✨Tip Number 1
Familiarize yourself with the Navision system, as it's crucial for managing orders and customer accounts. If you have experience with similar ERP systems, be ready to discuss how those skills can transfer.
✨Tip Number 2
Highlight your experience in customer service and coordination. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Tip Number 3
Research the company’s history and its reputation in the food manufacturing sector. Showing that you understand their values and commitment to quality will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organizational skills and how you prioritize tasks. The role requires monitoring stock levels and managing multiple accounts, so demonstrating your ability to stay organized is key.
We think you need these skills to ace Customer Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Coordinator position. Understand the key responsibilities and required skills, such as experience with EDI orders and Navision, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administration, or logistics. Use specific examples that demonstrate your ability to manage orders, liaise with customers, and resolve issues effectively.
Showcase Your Skills: Mention any relevant skills that align with the job requirements, such as strong communication abilities, attention to detail, and proficiency in using software systems like Navision. This will help you stand out as a candidate.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are interested in the Customer Coordinator role and how your background makes you a great fit. Be sure to express enthusiasm for the company and its reputation in the food manufacturing sector.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Understand the Company
Research the food manufacturing company and its high-profile brand names. Knowing their history and reputation will help you connect with the interviewers and show your genuine interest in the role.
✨Familiarize Yourself with Navision
Since the role involves using the Navision system for order management, it’s crucial to have a basic understanding of how it works. If you have experience with similar systems, be ready to discuss that.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer service scenarios, such as resolving delivery issues or managing stock shortages. Think of examples from your past experiences that demonstrate your problem-solving skills.
✨Highlight Your Communication Skills
As a Customer Coordinator, effective communication is key. Be prepared to discuss how you liaise with different teams and customers, and provide examples of how you've successfully managed relationships in previous roles.
