At a Glance
- Tasks: Be the first point of contact for customers, handling calls, emails, and service requests.
- Company: Join a forward-thinking organisation dedicated to customer care and community support.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and excellent communication skills.
- Why this job: Perfect for problem-solvers who thrive in fast-paced settings and love helping others.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or contact centres.
The predicted salary is between 25185 - 28000 £ per year.
Your new company Join a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment.
Your new role As a Customer Advisor, you will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally. The role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.
What you'll need to succeed:
- Essential
- Demonstrable written communication skills
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
- At least two years' experience working within a contact centre dealing with high volume telephone enquiries; OR
- At least three years' experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements
- At least one year's administrative experience
- Excellent IT skills
- Ability to work as part of a team and on own initiative without supervision
- Ability to multitask various activities
- Excellent communication skills including a polite manner
Customer Advisor TLNT1_NI employer: HAYS Specialist Recruitment
Join a forward-thinking organisation that prioritises customer care and innovation, offering a collaborative and inclusive work culture. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to essential services that support communities. Located in a vibrant area, this role provides a dynamic environment where your contributions directly impact customer satisfaction and service excellence.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of customer interactions, role-play with a friend or family member. This will help you feel more confident and prepared for those fast-paced calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Advisor TLNT1_NI
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application highlights your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Tailor Your Application:We want to see how you fit into our team! Customise your application to reflect the job description. Mention your experience in handling high volumes of enquiries and how you’ve tackled challenges in previous roles.
Highlight Relevant Experience:Make sure to showcase your experience in customer service, especially if you've worked in a contact centre or retail environment. Share specific examples of how you managed customer interactions and resolved issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what excellent service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering top-notch service.
✨Prepare for Common Scenarios
Think about common customer service scenarios, like handling complaints or managing high call volumes. Prepare specific examples of how you've successfully navigated these situations in the past. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully. This will highlight your written and verbal communication skills, which are essential for a Customer Advisor.
✨Familiarise Yourself with the Company
Research the organisation and its values. Understand their commitment to customer care and innovation. Being able to discuss how your personal values align with theirs will show that you’re genuinely interested in the role and the company.
