At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and service requests.
- Company: Join a forward-thinking organisation dedicated to customer care and community support.
- Benefits: Earn £25,983.50 per annum with a full-time role and great work-life balance.
- Other info: Enjoy a collaborative workplace with opportunities for personal growth.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced, dynamic environment.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or contact centres.
The predicted salary is between 25983 - 25983 £ per year.
Your new company joins a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment.
Your new role as a Customer Advisor will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally. The role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.
What you'll need to succeed
- Demonstrable written communication skills
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
- At least two years' experience working within a contact centre dealing with high volume telephone enquiries; OR
- At least three years' experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements
- At least one year's administrative experience
- Excellent IT skills
- Ability to work as part of a team and on own initiative without supervision
- Ability to multitask various activities
- Excellent communication skills including a polite & friendly telephone manner
- Ability to remain calm and act with professionalism under pressure
- High level of accuracy and attention to detail
Desirable
- At least one year's experience managing appointments using a diary system
- Experience of updating high levels of data on a computer system
- Experience of complaint handling
What you'll get in return
£25,983.50 per annum, permanent full-time position, 37 hours per week, 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday, 1 late finish of 7pm per week.
Closing date is 22nd June 2026 at midnight.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Advisor employer: HAYS Specialist Recruitment
Join a forward-thinking organisation that prioritises customer care and innovation, offering a collaborative and inclusive work culture. As a Customer Advisor, you will benefit from a permanent full-time position with competitive pay, a structured work schedule, and opportunities for professional growth within a dynamic team dedicated to supporting customers and communities. This role not only allows you to thrive in a fast-paced environment but also empowers you to make a meaningful impact through exceptional service delivery.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of calls and emails, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be prepared for a fast-paced environment! Think about examples from your past experiences where you've successfully managed multiple tasks at once. This will demonstrate your ability to thrive under pressure during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application highlights your communication skills. Use clear and concise language, and don’t forget to showcase any relevant experience you have in handling customer queries or complaints.
Tailor Your CV:We want to see how you fit into our team! Tailor your CV to reflect the skills and experiences that match the job description. Highlight your experience in a contact centre or customer-facing roles, and make sure to mention your ability to multitask and stay calm under pressure.
Be Professional Yet Friendly:Your application should reflect the friendly and professional manner we value at StudySmarter. Use a polite tone throughout your application, and don’t hesitate to let your personality shine through while keeping it professional.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we receive your up-to-date CV and cover letter, so don’t miss out on this opportunity!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the organisation. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Advisor, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or complaints. Practising clear and concise responses will help you demonstrate your written and verbal communication skills during the interview.
✨Prepare for Role-Specific Scenarios
Think about the fast-paced nature of the role and prepare for situational questions. Be ready to discuss how you would handle multiple tasks, manage high volumes of calls, or deal with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Problem-Solving Skills
The job requires a knack for problem-solving, so come prepared with examples of how you've tackled challenges in previous roles. Highlight your ability to remain calm under pressure and how you’ve successfully resolved issues while maintaining a positive customer experience.
