At a Glance
- Tasks: Manage customer calls, log jobs, and support engineers in a dynamic environment.
- Company: Established building services company with nearly 50 years of industry leadership.
- Benefits: Starting salary of £24,000, 30 days holiday, and a supportive work culture.
- Other info: Permanent position with a great work-life balance and career growth potential.
- Why this job: Join a market leader and develop your skills in a rewarding administrative role.
- Qualifications: Experience in customer service, strong attention to detail, and excellent computer skills.
The predicted salary is between 24000 - 24000 € per year.
Our client based in Portadown is a building services company trading for nearly 50 years and is firmly established as a market leader in their industry. They are recruiting for a Service Administrator on a permanent basis.
Hours of work: Monday - Thursday 8-4.45 and Friday 8-12.45.
- Answering customer phone calls
- Recording in detail jobs from clients
- Log all call job details onto the computer database
- Creating job orders
- Closing jobs after work is completed
- Raise purchase orders
- Working with engineers and clients
The Requirements: To be considered for the role your CV will demonstrate proven ability in an administrative, customer service role, have excellent attention to detail, strong computer skills and good organisational skills.
The Opportunity: Our client offers a starting salary of £24,000 plus depending on experience, 30 days holidays, great working environment and the opportunity to work with a market leader in their industry.
Helpdesk/Service Desk Administrator (Permanent) in Craigavon employer: HAYS Specialist Recruitment
Join a well-established building services company in Portadown, where you will thrive in a supportive work culture that values your contributions. With a competitive starting salary of £24,000, 30 days of holiday, and opportunities for professional growth, this role as a Helpdesk/Service Desk Administrator offers a rewarding career path in a market-leading organisation. Experience a collaborative environment while working closely with engineers and clients to deliver exceptional service.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk/Service Desk Administrator (Permanent) in Craigavon
✨Tip Number 1
Make sure you know the company inside out! Research their history, values, and what makes them a market leader. This will help you tailor your conversation and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be answering customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Get your organisational skills on point! Use tools like calendars or task lists to manage your time effectively. Being able to demonstrate your ability to juggle multiple tasks will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that perfect job!
We think you need these skills to ace Helpdesk/Service Desk Administrator (Permanent) in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative and customer service roles. We want to see how your skills match what our client is looking for, so don’t be shy about showcasing your attention to detail and organisational abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key skills stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the building services company. Understand their history, values, and what makes them a market leader. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role involves answering customer calls and recording job details, be ready to share specific examples of how you've excelled in customer service roles. Highlight your ability to handle difficult situations and maintain a positive attitude, as this is crucial for the position.
✨Demonstrate Attention to Detail
Given the importance of logging job details accurately, prepare to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to stay organised and avoid errors, as this will show that you take the role seriously.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, the company's future plans, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
