At a Glance
- Tasks: Answer customer calls, log jobs, create orders, and support engineers.
- Company: Established building services company with nearly 50 years in the industry.
- Benefits: Starting salary of £24,000, 30 days holiday, and a great working environment.
- Other info: Permanent role with a supportive team and opportunities for growth.
- Why this job: Join a market leader and gain valuable experience in customer service.
- Qualifications: Proven admin and customer service skills, attention to detail, and strong computer skills.
The predicted salary is between 24000 - 24000 € per year.
Our client based in Portadown is a building services company trading for nearly 50 years and is firmly established as a market leader in their industry. They are recruiting for a Service Administrator on a permanent basis.
Hours of work: Monday - Thursday 8-4.45 and Friday 8-12.45.
- Answering customer phone calls
- Recording in detail jobs from clients
- Logging all call job details onto the computer database
- Creating job orders
- Closing jobs after work is completed
- Raising purchase orders
- Working with engineers and clients
The Requirements: To be considered for the role your CV will demonstrate proven ability in an administrative, customer service role, have excellent attention to detail, strong computer skills and good organisational skills.
The Opportunity: Our client offers a starting salary of £24,000 plus depending on experience, 30 days holidays, great working environment and the opportunity to work with a market leader in their industry.
1st line Support / Service Desk Analyst in Craigavon employer: HAYS Specialist Recruitment
Join a well-established building services company in Portadown, where you will be part of a supportive team that values your contributions and fosters professional growth. With a competitive starting salary of £24,000, 30 days of holiday, and a commitment to employee development, this role offers a fantastic opportunity to thrive in a dynamic work environment while serving as a vital link between clients and engineers.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st line Support / Service Desk Analyst in Craigavon
✨Tip Number 1
Make sure you know the company inside out! Research their history, values, and what makes them a market leader. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role involves answering calls and logging details, think of scenarios where you can demonstrate your problem-solving abilities and attention to detail. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips about the interview process or even refer you directly, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the industry.
We think you need these skills to ace 1st line Support / Service Desk Analyst in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative and customer service roles. We want to see how your skills match what our client is looking for, so don’t be shy about showcasing your attention to detail and organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Be Specific with Examples:When detailing your experience, use specific examples that demonstrate your strong computer skills and ability to manage tasks efficiently. We appreciate clarity, so make it easy for us to see how you’ve excelled in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with a market leader in the industry!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the building services company. Understand their history, values, and what makes them a market leader. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role involves answering customer calls and recording job details, be ready to share specific examples of how you've excelled in customer service roles. Highlight your ability to handle difficult situations and maintain a positive attitude, as this is crucial for a Service Desk Analyst.
✨Demonstrate Attention to Detail
Given the importance of detail in logging calls and creating job orders, prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and minimise errors.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
