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- Tasks: Manage correspondence and respond to enquiries from senior stakeholders and the public.
- Company: Dynamic organisation in Manchester with a focus on public engagement.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a chance to make a real impact.
- Why this job: Play a key role in shaping public communication and maintaining trust.
- Qualifications: Strong writing skills and experience in managing teams and complex information.
The predicted salary is between 46000 - 46000 £ per year.
We are seeking an experienced Correspondence and Communications Manager to play a leading role in managing and responding to a wide range of enquiries from senior stakeholders, including parliamentarians, senior officials, business leaders, partner organisations and members of the public. This role is central to the organisation's public-facing activity. The correspondence function is critical to maintaining trust and credibility, requiring excellent written communication skills, sound judgement, and the ability to manage competing priorities in a fast-paced environment.
You will be responsible for:
- Managing the correspondence inbox on a daily basis, ensuring all enquiries are logged, assessed and allocated appropriately.
- Ensuring timely, accurate and high-quality responses to all correspondence.
- Drafting letters and emails on a wide range of complex and sensitive issues, coordinating input from colleagues where necessary.
- Providing tailored advice and guidance to teams on handling correspondence effectively and appropriately.
- Identifying and escalating correspondence with potential reputational risk, ensuring issues are managed and resolved promptly.
- Keeping up to date with relevant news, public interest issues and organisational priorities to inform responses.
- Supporting the day-to-day running of the correspondence function, working closely with senior communications colleagues.
- Line managing staff and representing the correspondence function at internal meetings.
Knowledge, Skills and Experience
- Proven experience writing for different audiences on a range of topics.
- The ability to understand complex or technical information and communicate it clearly in plain English.
- Experience of line management and managing a team on a day-to-day basis.
Correspondence Manager employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Correspondence Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. The more comfortable you are, the better you'll communicate your experience and fit for the role.
✨Tip Number 3
Research the company thoroughly before your interview. Knowing their values and recent news will help you tailor your responses and show you're genuinely interested.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Correspondence Manager
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about communication, make sure your application showcases your writing prowess. Use clear, concise language and tailor your examples to demonstrate how you've handled complex topics in the past.
Be Personable Yet Professional: We want to see your personality shine through! While maintaining professionalism, let your unique voice come across in your application. This will help us get a sense of who you are beyond just your qualifications.
Highlight Relevant Experience: Make sure to emphasise any previous experience managing correspondence or communications. Share specific examples of how you've successfully navigated sensitive issues or managed competing priorities in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Audience
Before the interview, research the organisation and its stakeholders. Understand who you’ll be communicating with and tailor your responses to reflect their interests and concerns. This will show that you’re not just a good communicator, but also someone who understands the bigger picture.
✨Showcase Your Writing Skills
Since the role requires excellent written communication skills, be prepared to discuss your writing experience. Bring examples of your work, such as letters or emails you've drafted, and be ready to explain how you adapt your style for different audiences. This will demonstrate your ability to handle complex information clearly.
✨Demonstrate Your Judgement
The role involves managing sensitive issues, so think of examples where you’ve had to exercise sound judgement in your previous roles. Be ready to discuss how you prioritised tasks and made decisions under pressure. This will highlight your ability to manage competing priorities effectively.
✨Stay Informed
Keep up to date with current events and public interest issues relevant to the organisation. During the interview, reference recent news or developments that could impact the correspondence function. This shows that you’re proactive and engaged, which is crucial for maintaining trust and credibility.