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- Tasks: Handle public enquiries and provide admin support to the Communications Team.
- Company: Join a dynamic organisation in Manchester with a focus on communication.
- Benefits: Competitive salary, hybrid work options, and potential for contract extension.
- Other info: Flexible role with opportunities to build relationships and grow your career.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong customer service skills and excellent communication abilities required.
The predicted salary is between 29766 - 29766 £ per year.
Temporary Correspondence Business Support Officer
Salary: £29,766.96
Location: Manchester / Hybrid
Contract: Temporary - Start ASAP until 30 September (with potential to extend)
We are recruiting for a Temporary Correspondence Business Support Officer to support a busy Communications Team. This role focuses on handling public enquiries via telephone and written correspondence, alongside providing administrative and business support to senior communications staff. The post holder will act as a first point of contact for the organisation, delivering a professional, responsive and customer-focused service while helping to ensure enquiries are handled accurately and efficiently.
Key Responsibilities
- Respond to a wide range of telephone and written enquiries relating to the organisation's work.
- Act as the first point of contact for members of the public, providing clear, helpful and professional responses.
- Identify, manage and escalate sensitive issues or potential reputational risks appropriately.
- Provide flexible administrative and business support across the Communications Team, including support to senior leaders.
- Work collaboratively with colleagues to ensure effective information sharing and consistent messaging.
- Build and maintain positive working relationships across the Communications function and wider organisation.
- Demonstrate flexibility and adaptability in response to changing priorities and workload.
Knowledge, Skills and Experience
- Experience answering and redirecting telephone calls, including dealing with sensitive or challenging enquiries.
- Strong customer service skills, with the ability to create a positive first impression.
- Excellent verbal and written communication skills.
- Strong organisational and administrative abilities.
- A good level of computer literacy, including Microsoft Word and Excel.
- The ability to manage your own workload with minimal supervision.
Correspondence and Business Support Officer employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Correspondence and Business Support Officer
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any challenging questions that come your way.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed your workload in the past, especially in busy environments. This will demonstrate that you can handle the fast-paced nature of the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and keen on the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Correspondence and Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Correspondence and Business Support Officer role. Highlight your experience in handling public enquiries and your strong customer service skills, as these are key for us.
Show Off Your Communication Skills: Since this role is all about communication, be sure to showcase your excellent verbal and written skills. Use clear and concise language in your application to demonstrate how you can provide professional responses.
Highlight Your Organisational Skills: We love a candidate who can manage their workload effectively! Mention any experience you have with administrative tasks and how you've successfully juggled multiple responsibilities in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Correspondence and Business Support Officer. Familiarise yourself with handling public enquiries and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a professional and responsive service, be ready to share examples of how you've handled challenging enquiries in the past. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your strong customer service skills.
✨Communicate Clearly and Effectively
Practice your verbal and written communication skills before the interview. You might be asked to respond to a mock enquiry or explain how you'd handle sensitive issues. Being clear and concise in your responses will showcase your excellent communication abilities, which are crucial for this position.
✨Demonstrate Flexibility and Teamwork
Be prepared to discuss how you've adapted to changing priorities in previous roles. Highlight any experiences where you've collaborated with colleagues to achieve a common goal. This will show that you can work well within a team and are flexible enough to handle the dynamic nature of the job.