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For Companies At a Glance
- Tasks: Support customers through the order process and ensure top-notch service.
- Company: Join a family-run, award-winning manufacturing leader in Europe.
- Benefits: Earn £27k plus a 10% bonus, enjoy 32 days holiday, and a pension.
- Other info: Flexible hours and excellent career progression opportunities await you.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 27000 - 29700 £ per year.
The company: Our client, an award-winning organisation based in Cookstown is firmly established as one of Europe’s largest manufacturing organisations and is a market leader in their industry. They are a family run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for an Internal Sales Support Advisor. This is a full-time permanent job. Working 37.5 hours a week, the company can be flexible with starting and finishing times. You will be offered a salary of circa £27k plus 10% bonus and 32 days holidays.
Key Responsibilities:
- As the key contact for customers throughout the order process, you must deliver customer excellence with strong verbal and written communication skills, an excellent telephone manner and have the ability to deal with high-pressure situations in a calm and positive manner.
- You will have an ability to be commercially proactive to close opportunities and increase revenue where available.
- Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class.
- Multi-tasking between answering the phone and inputting orders at the same time is a key requirement.
- Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.
- Work with the wider sales teams to develop and grow sales with existing and potential customers.
- Produce quotes and close opportunities. Upsell to customers to increase products specification and volume.
- Identify opportunities and make proactive calls with a view to increase revenue.
- Have a good understanding of product offerings and process knowledge of all product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for the company.
- Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.
- Liaise effectively with all internal teams to provide the customer with the best experience possible.
What you get in return:
You will get a starting salary circa £27k, plus 10% bonus, 32 days holidays, 5% pension and excellent career progression with a leading engineering firm.
Internal sales support advisor in Cookstown employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal sales support advisor in Cookstown
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the key contact for customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your phone manner.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Reach out to potential employers through our website, and don’t hesitate to follow up after applying. A little persistence can go a long way!
✨Tip Number 4
Showcase your multitasking abilities! In your conversations, highlight any experiences where you've successfully juggled multiple tasks. This is crucial for the Internal Sales Support Advisor role, so make it a point to demonstrate this skill.
We think you need these skills to ace Internal sales support advisor in Cookstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Support Advisor role. Highlight your customer service skills and any experience you have with order processing or sales support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to handle high-pressure situations and your proactive approach to sales. Let us know what makes you tick!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and what makes them a market leader in their industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As an Internal Sales Support Advisor, strong verbal and written communication skills are crucial. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Multi-Tasking Ability
The role requires juggling multiple tasks, like answering calls while processing orders. Be ready to discuss how you manage your time and prioritise tasks effectively. Consider sharing specific instances where you successfully managed competing demands without compromising on quality.
✨Prepare for Proactive Selling Scenarios
Since the job involves upselling and identifying opportunities, think about how you can demonstrate your commercial awareness. Prepare examples of how you've previously identified sales opportunities or increased revenue in past roles. This will show that you're not just reactive but also proactive in driving sales.