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- Tasks: Manage a caseload of complaints and provide legal advice and advocacy.
- Company: Join Hays, a leading public sector organization focused on impactful work.
- Benefits: Enjoy a competitive salary, hybrid work options, and flexible hours.
- Why this job: Make a difference by supporting clients and gaining valuable legal experience.
- Qualifications: Degree in Law or Social Science and two years of relevant experience required.
- Other info: Opportunity to grow in a rewarding environment while handling diverse cases.
The predicted salary is between 27600 - 41400 £ per year.
Your new company Hays is excited to partner with a leading public sector organisation.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
We are exclusively recruiting for a dynamic Casework Officer role.
Your new role In your new role, as Casework Officer, you will work within the Legal and Investigations Team (L&I) managing a caseload of complaints and queries regarding rights breaches or entitlements.
The role requires providing efficient and effective advice, advocacy, and guidance on appropriate remedies using current legal and policy frameworks.
Additionally, the post holder will offer administrative support to the L&I team as needed.
You will be responsible for: Managing an individual caseload and handling multiple issues simultaneously.
Providing prompt advice and advocacy to achieve satisfactory resolutions and support and advising clients with complaints against relevant authorities.
Assisting with investigations into alleged rights breaches and representing clients in tribunal cases.
Attending meetings with clients and relevant authorities.
Maintaining accurate records in the case management system.
Assisting with outreach activities.
What you’ll need to succeed Essential Criteria: Education: Degree qualification in a relevant subject (e.g., Law or Social Science) applied professionally since graduation.
Experience: At least two years of professional experience within the last five years in managing casework, providing advocacy and advice, and interpreting legislation, policy, and technical documents.
Communication: Impeccable communication and interpersonal skills.
Relationship Building: Ability to work well as an individual and in a team.
Workload Management: Ability to work under pressure, handle a caseload, and meet tight deadlines.
Desirable Criteria: Legal Qualification: Solicitor or barrister eligible to practice in Northern Ireland.
What you’ll get in return An industry competitive salary, hybrid work environment, flexible working hours, experience handling a wide variety of cases and an opportunity to grow in a rewarding environment.
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Kaitlin Haynes now on .
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: Legal paralegal casework solicitor advocacy leglislation Benefits: £17.94 per hour/ £34524 per annum
Casework Officer employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Officer
✨Tip Number 1
Familiarize yourself with the current legal and policy frameworks relevant to casework. This will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Highlight your experience in managing a caseload and providing advocacy. Be ready to discuss specific cases where you successfully resolved issues, as this will showcase your practical skills.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle various complaints or rights breaches, as this will show your problem-solving abilities.
✨Tip Number 4
Network with professionals in the legal and public sector. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Casework Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Casework Officer position. Understand the key responsibilities and essential criteria, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your professional experience in managing casework, providing advocacy, and interpreting legislation. Use specific examples that demonstrate your skills and achievements in these areas.
Showcase Communication Skills: Since impeccable communication is crucial for this role, make sure to illustrate your communication and interpersonal skills in your application. Consider including examples of how you've successfully built relationships or resolved conflicts.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the posting to ensure your application resonates with the hiring team at Hays.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Casework Experience
Be prepared to discuss your previous casework experience in detail. Highlight specific cases where you successfully managed complaints or provided advocacy, and explain the outcomes. This will demonstrate your ability to handle a caseload effectively.
✨Demonstrate Legal Knowledge
Since the role requires interpreting legislation and policy, brush up on relevant laws and frameworks. Be ready to discuss how you've applied legal knowledge in past roles, especially in relation to rights breaches and entitlements.
✨Highlight Communication Skills
Impeccable communication is key for this position. Prepare examples of how you've effectively communicated with clients and authorities, particularly in challenging situations. This will show your interpersonal skills and ability to build relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of examples where you had to manage multiple issues simultaneously and how you prioritized tasks to meet tight deadlines.
