1st Line Service Desk Analyst - Paying up to £150 Per Day, Inside IR35, Based in Cardiff, Hybrid Working (2 days per week on site), To Start ASAP
Your new role
We're looking for a 1st Line Service Desk Analyst to join a busy and collaborative technology support team, providing high quality day-to-day support across a broad IT environment.
This is a great opportunity for someone who enjoys problem solving, working with users and developing their technical knowledge across technologies including ServiceNow, SAP, Citrix, Microsoft and Azure.
What you'll be doing:
Providing 1st line/Tier 1 technical support to users
Handling general IT queries, incidents and service requests
Supporting users within a ServiceNow environment
Providing general support around SAP products
Troubleshooting Citrix VPN and remote access issues
Supporting Microsoft technologies and the wider MS stack
Working with Azure-based technologies
Resolving issues at first contact where possible and escalating more complex problems appropriately
Delivering a friendly, professional and customer focused support experience
What you'll need to succeed
Previous experience in a 1st Line, Service Desk, Helpdesk or IT Support position
Exposure to ServiceNow or a similar ITSM/ticketing environment
Familiarity with Microsoft technologies
Any experience supporting SAP, Citrix or Azure would be beneficial
Good troubleshooting and communication skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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1st Line Service Desk Analyst in Cardiff employer: HAYS Specialist Recruitment
Join a well-established construction contractor in Northern Ireland that prioritises quality, safety, and collaboration. With a strong commitment to employee growth, this company offers a competitive salary, comprehensive benefits, and ongoing professional development opportunities, making it an excellent employer for ambitious construction professionals looking to advance their careers while working on prestigious projects in the Greater Belfast and Newry areas.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
