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- Tasks: Handle sensitive cases and manage enquiries with empathy and discretion.
- Company: A vital government body focused on children's wellbeing in Wales.
- Benefits: Full-time hours, training provided, and a rewarding work environment.
- Other info: Office-based 2 days a week after training, with excellent career development opportunities.
- Why this job: Make a real difference in children's lives while developing your administrative skills.
- Qualifications: Strong administration skills and ability to learn complex systems.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a government body responsible for the wellbeing and safeguarding of children going through health & social care services in Wales.
Your new role involves working as part of a central administration function, where you will be responsible for complex case handling of ongoing and sensitive cases. You will manage a specific location, using a case management system to accurately update, maintain, and process cases alongside other public services such as the police, courts, tribunal services, or social care departments. You will handle incoming enquiries to the team, which may be highly confidential. Addressing each case and enquiry with empathy and discretion is essential, ensuring all records are meticulously maintained as it is imperative for all information to be correct. You will liaise regularly with other internal teams, the general public, and external bodies.
What you'll need to succeed:
- You must be a strong system user, as this case management system can be complex.
- While full training will be provided, you should feel confident in picking up complex systems with ease.
- Prior case management experience would be beneficial; however, strong administration skills will be considered.
- You will be locally based, as you will be required to attend the office 2 days per week after your initial training period, which requires full-time on-site attendance (anticipated 4-5 weeks).
- Due to the nature of the role and access to sensitive information, you will need to pass additional checks, including a DBS and financial background declaration.
- You should be able to address enquiries with empathy and feel comfortable around sensitive content.
What you'll get in return:
Working for a highly rewarding department integral to the health and social care department, you will have full-time working hours, typically 9.
Business Support Administrator employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and discretion during interviews. Share examples from your past where you handled sensitive information or complex cases, as this will resonate well with employers in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Administrator role. Highlight your relevant experience, especially in case management and administration, to show us you’re the perfect fit for this sensitive position.
Showcase Your Skills: We want to see your strong system user skills! If you've worked with complex case management systems before, mention it. If not, share examples of how quickly you’ve picked up new systems in the past to reassure us you can handle the tech side of things.
Emphasise Empathy and Discretion: Since this role involves handling sensitive information, it’s crucial to demonstrate your ability to address enquiries with empathy and discretion. Share specific examples from your past experiences where you’ve successfully managed confidential situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Stuff
Familiarise yourself with the case management system mentioned in the job description. Even if you haven't used it before, understanding its purpose and how it integrates with other services will show your enthusiasm and readiness to learn.
✨Empathy is Key
Since you'll be dealing with sensitive cases, practice how to convey empathy during your interview. Think of examples from your past experiences where you've handled delicate situations with care and discretion, as this will demonstrate your suitability for the role.
✨Be Detail-Oriented
Highlight your attention to detail by preparing to discuss how you've maintained accurate records in previous roles. Bring specific examples that showcase your ability to manage complex information meticulously, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle confidential information. Practise responses to potential scenarios you might face in the role, focusing on how you'd approach them with professionalism and sensitivity.