At a Glance
- Tasks: Provide top-notch IT support to colleagues and manage technical issues across multiple offices.
- Company: Dynamic firm with a focus on technology and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Join a tech-savvy team and make a real difference in daily operations.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and Azure.
The predicted salary is between 36000 - 36000 € per year.
To provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment.
Responsibilities
- Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs.
- Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user.
- Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals. Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation.
- Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS).
- Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds.
- Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune.
- Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows.
- Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures.
Experience needed
- Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment.
- Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms.
- Proven experience administering Microsoft Entra ID/Active Directory - including user and group management, permissions and account life cycle.
- Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management.
- Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting.
- A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks.
- A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users.
- Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed.
- A customer-focused mindset - approachable, patient and committed to delivering a good service experience.
- Excellent communication skills, with the ability to demonstrate empathy and sensitivity.
IT Support Analyst in Bradford employer: HAYS Specialist Recruitment
As an IT Support Analyst at our Bradford office, you will join a dynamic team that values collaboration and innovation, offering a hybrid work model that promotes work-life balance. We are committed to your professional development, providing opportunities for growth through training in the latest technologies, including AI tools and cloud infrastructure. Our supportive work culture fosters open communication and a customer-focused approach, ensuring that you can make a meaningful impact while enjoying a rewarding career.
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or handle user queries. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. It’s a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that IT Support Analyst role!
We think you need these skills to ace IT Support Analyst in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with 1st and 2nd line support, especially with Microsoft 365 and device management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a methodical approach to fault diagnosis and problem-solving, so don't hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it's super easy!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Teams, Outlook, SharePoint, and OneDrive. Be ready to discuss how you've supported users on these platforms in the past, as this will show your practical experience and confidence.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues. Think about a time when you had to troubleshoot a tricky problem and how you communicated that process to non-technical users. This will highlight your methodical approach and communication skills.
✨Familiarise Yourself with the Tools
Get comfortable with Halo ITSM and any other tools mentioned in the job description. If you can, practice logging incidents or managing tickets in a similar system. This will demonstrate your proactive attitude and readiness to hit the ground running.
✨Emphasise Your Customer-Focused Mindset
Be prepared to discuss how you handle user interactions, especially under pressure. Share examples that showcase your patience, empathy, and commitment to delivering excellent service. This is crucial for an IT Support Analyst role where user satisfaction is key.
