At a Glance
- Tasks: Own the performance of live managed services and drive service optimisation.
- Company: Leading UK communications provider focused on innovation and customer excellence.
- Benefits: Competitive salary, exposure to cutting-edge tech, and clear career progression.
- Other info: Join a purpose-driven organisation shaping the future of digital infrastructure.
- Why this job: Make a real impact on large-scale, business-critical services in a collaborative environment.
- Qualifications: Experience in 24/7 managed services and strong incident management skills.
The predicted salary is between 47181 - 52413 £ per year.
Your Company is one of the UK's leading communications providers, delivering connectivity and technology solutions to consumers, businesses, and the public sector. With a strong focus on innovation, AI-driven transformation, and customer excellence, our client is committed to simplifying operations and building the networks of the future.
As a Senior Networks Operations Engineer, you will take ownership of the technical health and performance of live managed services, ensuring stability, security, and continuous improvement across complex customer environments. You will act as the key technical point of contact during the service lifecycle, working closely with customers, internal teams, and third-party suppliers to manage incidents, assess in-life changes, and drive service optimisation.
Key responsibilities include:
- Owning end-to-end service performance and ensuring customer outcomes are protected
- Leading complex incidents through to resolution, coordinating cross-functional teams
- Assessing technical changes, risk, and impact, and communicating clearly to stakeholders
- Driving improvements in resilience, performance, and service quality
- Managing technical estate risks including capacity, vulnerabilities, and end-of-life
- Building strong relationships with customers and partners, influencing through technical expertise
What You Need to Succeed
To be successful in this role, you will bring a strong blend of technical expertise, operational leadership, and stakeholder engagement:
- Proven experience supporting 24/7 managed services environments across networking technologies
- Strong incident management and operational leadership capability
- Deep understanding of end-to-end service architecture and dependencies
- Ability to assess risk and make informed technical governance decisions
- Experience working with multiple suppliers and third-party vendors
- Strong communication and stakeholder management skills
Essential:
- Professional/Specialist level technical accreditation (or equivalent)
- Knowledge of ITIL practices
- Eligibility to obtain required security clearances (SC, NPPV, etc.)
Desirable:
- Experience with technologies such as Cisco, Aruba, Juniper, Fortinet, AWS, Azure, Nutanix or similar
- Exposure to automation, monitoring, and observability tooling
What You Will Get in Return
In return, you will join a market-leading organisation where your expertise directly impacts large-scale, business-critical services. You will have the opportunity to work on complex, high-impact customer environments, exposure to cutting-edge networking and cloud technologies, a collaborative and supportive culture focused on continuous improvement, clear career progression within a large, forward-thinking organisation, and a competitive salary and benefits package.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Operations Engineer( Networks) TLNT1_NI in Belfast employer: HAYS Specialist Recruitment
Join one of the UK's leading communications providers, where innovation and customer excellence are at the heart of our mission. As a Senior Operations Engineer, you'll thrive in a collaborative culture that prioritises continuous improvement and offers clear career progression opportunities. With access to cutting-edge technologies and the chance to make a meaningful impact on large-scale services, this is an exceptional place to grow your career while contributing to a purpose-driven organisation that connects communities for good.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
