Customer Support Lead Your New Company Hays are delighted to be recruiting on behalf of a well-established and highly regarded organisation for a Customer Support Lead. This is an excellent opportunity to join a customer-focused business that places a strong emphasis on service excellence, continuous improvement, and employee development. The successful candidate will lead a busy customer support function, ensuring high standards of service delivery, complaint resolution, operational performance, and team engagement.
Your New Role As Customer Support Lead, you will manage and develop a customer service team while overseeing day-to-day customer support operations. Leading, motivating and developing customer service staff through coaching, performance management and ongoing development. Managing customer enquiries, complaints and service issues, ensuring timely and effective resolution. Monitoring operational performance and producing management reports to identify trends and drive service improvements.
Overseeing service dispatch activities and ensuring service standards are consistently achieved. Supporting the implementation of policies, procedures and service improvement initiatives. Coordinating training requirements and supporting compliance and regulatory obligations. Building effective relationships with internal departments and external stakeholders.
Contributing to projects, process improvements and wider operational objectives. A minimum of three years' management experience within a contact centre or customer service environment. Experience managing complaint resolution processes and complex customer queries. Proven people management experience, including coaching, performance management and team development. Excellent communication and stakeholder management skills. Strong analytical and reporting capabilities with experience interpreting performance data.
Proficiency in Microsoft Office and customer service systems. A customer-focused approach with the ability to drive high service standards. [ember 2026 | PDF] What You'll Get in Return Permanent, full-time position. Working hours of 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm Friday. Competitive salary of £32,000 - £34,000 per annum. Opportunity to join a supportive organisation committed to professional development and continuous improvement. Comprehensive benefits package and career progression opportunities.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Customer Service Service Delivery Benefits: £32 000 - £34 000
Planning & Customer Support Co-ordinator in Belfast employer: HAYS Specialist Recruitment
Join a well-established construction contractor in Northern Ireland that prioritises quality, safety, and collaboration. With a strong commitment to employee growth, this company offers a competitive salary, comprehensive benefits, and ongoing professional development opportunities, making it an excellent employer for ambitious construction professionals looking to advance their careers while working on prestigious projects in the Greater Belfast and Newry areas.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
