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- Tasks: Support patients in a busy emergency department with clerical and hospitality duties.
- Company: Join a public sector organisation at the Royal Victoria Hospital.
- Benefits: Earn £17.22 per hour with a full-time night shift role.
- Other info: Immediate start available; great opportunity for personal development.
- Why this job: Make a real difference in patients' experiences during their hospital visits.
- Qualifications: GCSEs or admin experience, strong communication, and organisational skills required.
The predicted salary is between 35800 - 35800 £ per year.
A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in the Royal Victoria Hospital. This is a full time night shift position.
As an Emergency Department Support Officer, you will play a key role within a busy multi-disciplinary team, ensuring a smooth, welcoming and well-organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance. You will be the first point of contact for patients arriving to the department, providing a professional, friendly welcome and guiding them through the next steps.
Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.
Key responsibilities include:
- General Duties
- Deliver excellent customer service and greet patients warmly on arrival.
- Communicate effectively with clinical teams to support patient care needs.
- Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
- Keep patients informed of delays or changes to their care pathway.
- Manage departmental stock levels and ensure supplies are readily available.
- Clerical Duties
- Respond promptly to phone calls and patient enquiries.
- Take arrival details for ambulance patients.
- Maintain notice boards and dispose of outdated materials.
- Book patient transport (e.g., ambulance services, taxis, family arrangements).
- Follow-up on test results where required.
- Maintain clerical stock and order supplies as needed.
- Page specialist teams when requested.
- Provide cover for other reception areas during staff shortages.
- Manage confidential waste and scan essential patient documentation in real time.
- Report IT issues and follow up to resolution.
- Cleaning & Environmental Support
- Help ensure a clean, safe and presentable department at all times.
- Alert staff to required cleans or spillages.
- Keep workstations and storage areas tidy and organised.
- Report cleanliness issues promptly to senior staff.
- Assist with linen management, scrub suit levels and general equipment checks.
- Coordinate minor maintenance requests with Estates teams.
- Catering Support
- Liaise with kitchen and nursing staff regarding meal requirements.
- Report catering issues where necessary.
- Training & Development
- Participate in mandatory training and regular appraisal.
- Continue personal development to support service needs.
- Undertake training related to supplies, systems and departmental processes.
What you'll need to succeed:
- Essential: Four GCSEs (A-C / 9-4) including English OR at least two years' administrative experience.
- Experience using Microsoft Office applications.
- Strong communication skills and a professional approach.
- Ability to work effectively within a team.
- Strong organisational skills with the ability to prioritise tasks.
- Ability to remain calm and efficient in a fast-paced environment.
- Initiative and problem-solving skills.
Desirable:
- Experience working in a healthcare or multi-disciplinary team environment.
What you'll get in return:
- Belfast-based in Royal Victoria Hospital.
- Full-time role - night shift rota.
- £17.22 per hour.
- Full time role with immediate start.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Emergency Department Support Officer - RVH - Full time night shift TLNT1_NI in Belfast employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Support Officer - RVH - Full time night shift TLNT1_NI in Belfast
✨Tip Number 1
Make sure you research the Royal Victoria Hospital and its Emergency Department. Knowing the ins and outs of the place will help you stand out during interviews. We want to see that you’re genuinely interested in being part of the team!
✨Tip Number 2
Practice your communication skills! As an Emergency Department Support Officer, you'll be the first point of contact for patients. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you can deliver that warm welcome.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you’ve managed tasks effectively. We love to hear how you’ve kept things running smoothly, especially in a fast-paced environment like the ED.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help if you have any questions or need guidance along the way.
We think you need these skills to ace Emergency Department Support Officer - RVH - Full time night shift TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. We want to see how your skills match the key responsibilities of the Emergency Department Support Officer position.
Showcase Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your strong communication abilities. Use examples in your application that show how you've effectively interacted with others in a professional setting.
Highlight Organisational Skills: This role requires strong organisational skills, so make sure to mention any experience you have in managing tasks or coordinating activities. We love to see how you can keep things running smoothly in a busy environment!
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Department Support Officer. Familiarise yourself with the key duties like customer service, clerical tasks, and maintaining a tidy environment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with patients and clinical teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will highlight your ability to remain calm and professional.
✨Demonstrate Team Spirit
Being part of a multi-disciplinary team is crucial in this position. Think of instances where you've successfully collaborated with others. Share these experiences during your interview to show that you can work well within a team and contribute positively to the department.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think about potential scenarios you might face in the emergency department and how you would respond. This preparation will help you feel more confident and ready to tackle any curveballs during the interview.