Customer Planner/Front of House in Belfast

Your new company is a leading and highly successful FMCG organisation seeking to appoint an Administrator / Customer Planner to join its busy team. This organisation works with a portfolio of well-known consumer brands and prides itself on delivering exceptional service to customers across the retail and wholesale sectors. Operating within a fast-paced and collaborative environment, the company offers employees the opportunity to play a key role in supporting both customer operations and front-of-house activities.

Your new role as Administrator / Customer Planner involves:

• Processing customer orders and ensuring a smooth flow of communication between customers, sales teams, logistics partners and internal stakeholders.
• Acting as the first point of contact for visitors and callers, supporting the day-to-day running of the office and creating a welcoming professional environment.

Key duties will include:

• Processing customer and sample orders accurately and efficiently.
• Liaising with logistics providers, customers and sales representatives to ensure timely delivery of goods.
• Responding to customer enquiries and providing excellent customer service.
• Preparing daily and weekly order reports.
• Managing loading sheet administration and supporting order fulfilment processes.
• Processing credit note requests and obtaining supporting documentation and approvals.
• Providing general administrative support across the business.
• Supporting management and sales teams within a small, close-knit administration function.
• Managing incoming calls, meeting and greeting visitors, and coordinating hospitality requirements.
• Organising meeting rooms and supporting company events and activities.
• Coordinating travel and accommodation bookings as required.
• Assisting with the organisation of office events and employee engagement activities.
• Ensuring office facilities, equipment and supplies are maintained and operating effectively.
• Supporting the overall upkeep and presentation of the office environment.

What you'll need to succeed:

• A minimum of 1-2 years' experience within order processing, customer planning or a similar administration role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and accuracy.
• Strong customer service and communication skills.
• The ability to work independently and use initiative.
• Experience using ERP systems or order processing software.
• Good IT skills and confidence using Microsoft Office applications.
• A proactive and collaborative approach to work.
• Previous FMCG, retail or wholesale sector experience would be advantageous.

What you'll get in return:

• Opportunity to join a leading and growing FMCG organisation.
• Long-term career development opportunities.
• Salary £28k - £30k depending on experience; 22 days annual leave plus 11 stat days.
• Private Healthcare.
• Mon - Thurs 8.30am - 5pm; Friday 8.30am - 4.30pm.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.