Customer Care & FM Helpdesk in Belfast

A leading specialist contractor is seeking a Customer Care & FM Help Desk Administrator to join its growing team. This is an excellent opportunity for an organised and customer-focused administrator to develop a career within the facilities management sector, supporting the delivery of reactive and planned maintenance services to a diverse client base.

As Customer Care & FM Help Desk Administrator, you will provide administrative support to the Facilities Management division and act as a key point of contact for clients reporting maintenance issues. Your service duties will include:

• Acting as the first point of contact for customer enquiries and maintenance requests.
• Logging and tracking reactive maintenance jobs through internal systems.
• Coordinating information between clients, contractors and operational teams.
• Monitoring operative and fleet availability to support service delivery.
• Updating records and maintaining accurate job information.
• Assisting with scheduling and administrative processes across the FM team.
• Supporting billing, invoicing and general office administration.
• Providing administrative support to the Facilities Management Manager.
• Learning operational processes and contributing to the smooth running of the FM function.

To be successful in this role, you will have:

• Previous administration, customer service or help desk experience.
• Strong organisational skills and excellent attention to detail.
• Good communication skills and a professional telephone manner.
• The ability to manage multiple tasks and prioritise workload effectively.
• Strong IT skills, including Microsoft Office applications.
• A proactive approach and willingness to learn new processes.
• Facilities management, maintenance coordination or help desk experience would be advantageous but is not essential.

This role could suit a junior administrator looking to build a career within facilities management, as well as experienced administrators seeking a new challenge within a growing FM environment.

Competitive salary of £27,000 to £35,000 depending on experience. Full training and support within the facilities management function. Opportunity to develop specialist FM and help desk knowledge. A varied and fast-paced working environment. Career progression opportunities within a growing organisation. Permanent full-time position.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.