At a Glance
- Tasks: Support customers via phone and email, ensuring a top-notch experience.
- Company: Join a well-established utilities organisation committed to excellence.
- Benefits: Competitive salary, 22 days leave, pension scheme, and private medical insurance.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Be part of a collaborative team making a real difference in customer service.
- Qualifications: 5 GCSEs including English and Maths, plus 3 years in customer service.
The predicted salary is between 27830 - 34014 £ per year.
A well-established utilities organisation is seeking a Customer Advisor to join its Customer Services team. Operating across a regulated environment, the organisation is committed to delivering high standards of customer service, safety, and operational excellence.
Due to continued operational requirements, an opportunity has arisen for an experienced customer-focused professional to support customers and internal teams in a fast-paced environment.
As Customer Advisor, you will act as a key point of contact for customers, providing support via telephone and email whilst ensuring an excellent customer experience. You will play an important role in coordinating appointments, scheduling maintenance and connection activities, processing documentation, handling customer enquiries and complaints, and maintaining accurate records across company systems. This position combines customer service excellence with strong administrative and organisational responsibilities.
- Handling inbound and outbound customer calls, emails, and service requests
- Responding to customer enquiries and resolving issues efficiently and professionally
- Coordinating appointments with customers, contractors, and field operatives
- Planning and scheduling maintenance and connection activities using internal systems
- Processing certification, service documentation, and customer records accurately
- Handling customer complaints and escalating complex matters where required
- Updating multiple databases and maintaining accurate customer information
- Supporting emergency response processes through accurate data collection and record management
To succeed in this role, you will be an experienced customer service professional with strong administrative capabilities and a passion for delivering excellent customer experiences.
- Minimum of 5 GCSEs (or equivalent), including English and Maths
- At least three years' experience within a contact centre or customer-facing environment handling high volumes of customer interactions
- At least three years' administrative experience, including call handling responsibilities
- Excellent IT and data entry skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a collaborative team
- Strong organisational skills with the ability to manage competing priorities
- High levels of accuracy and attention to detail
Desirable experience includes:
- Experience using diary management or appointment scheduling systems
- Experience maintaining and updating high volumes of data across multiple systems
- Previous complaint handling experience
- Exposure to regulated or compliance-led environments
- Experience coordinating appointments with operational or field-based teams
This is an excellent opportunity to join a reputable organisation offering a stable and supportive working environment. You'll become part of a collaborative team where customer service is at the heart of the operation, with opportunities to develop your skills within a structured and professional setting.
- Salary of £25,983.50 per annum
- 22 days annual leave plus 11 bank holidays, increasing with length of service
- Company pension scheme with employer contributions matched up to 6% (subject to qualifying criteria)
- Comprehensive training and development plan
- Life assurance cover whilst employed by the organisation
- Private medical insurance (subject to qualifying criteria)
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Customer Care Assistant - Full or Part Time - Permanent in Belfast employer: HAYS Specialist Recruitment
Join a well-established construction contractor in Northern Ireland that prioritises quality, safety, and collaboration. With a strong commitment to employee growth, this company offers a competitive salary, comprehensive benefits, and ongoing professional development opportunities, making it an excellent employer for ambitious construction professionals looking to advance their careers while working on prestigious projects in the Greater Belfast and Newry areas.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant - Full or Part Time - Permanent in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HAYS Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HAYS Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Assistant - Full or Part Time - Permanent in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HAYS Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at HAYS Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HAYS Specialist Recruitment!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
