At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and service requests.
- Company: Join a forward-thinking organisation dedicated to customer care and community support.
- Benefits: Earn £25,983.50 per annum with a permanent full-time position and great work hours.
- Other info: Enjoy a collaborative workplace with opportunities for personal growth and development.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced environment and love helping others.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or contact centres.
The predicted salary is between 25983 - 25983 £ per year.
Your new company joins a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment.
Your new role as a Customer Advisor will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally. The role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.
What you'll need to succeed
- Demonstrable written communication skills
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
- At least two years' experience working within a contact centre dealing with high volume telephone enquiries; OR
- At least three years' experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements
- At least one year's administrative experience
- Excellent IT skills
- Ability to work as part of a team and on own initiative without supervision
- Ability to multitask various activities
- Excellent communication skills including a polite & friendly telephone manner
- Ability to remain calm and act with professionalism under pressure
- High level of accuracy and attention to detail
Desirable
- At least one year's experience managing appointments using a diary system
- Experience of updating high levels of data on a computer system
- Experience of complaint handling
What you'll get in return
£25,983.50 per annum, permanent full-time position, 37 hours per week, 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday, 1 late finish of 7pm per week.
Closing date is 22nd June 2026 at midnight.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Advisor in Belfast employer: HAYS Specialist Recruitment
Join a forward-thinking organisation that prioritises customer care and innovation, offering a collaborative and inclusive work culture. As a Customer Advisor, you will benefit from a permanent full-time position with competitive pay, a supportive team environment, and opportunities for professional growth while making a meaningful impact in the community.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of customer interactions, role-play with a friend or family member. This will help you feel more confident and polished when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Advisor role. Highlight your written communication skills and any relevant customer service experience to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving. Let us know why you’re excited about joining our team and how you can contribute.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the organisation. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or complaints. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems quickly and efficiently. Be ready to discuss how you approached these situations, what steps you took, and the outcomes. This will highlight your capability to thrive in a fast-paced environment, which is crucial for this role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practise responding to various customer scenarios, focusing on maintaining a polite and friendly tone. This will help you feel more comfortable and showcase your skills in real-time.
