At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction in wastewater management.
- Company: Innovative organisation with over 40 years of expertise in the wastewater sector.
- Benefits: Salary up to £45,000, flexible work options, and career development opportunities.
- Other info: Enjoy a mix of office and remote work with a supportive team environment.
- Why this job: Make a real impact in a vital industry while growing your leadership skills.
- Qualifications: 5-10 years in service management, strong communication, and technical skills required.
The predicted salary is between 45000 - 45000 £ per year.
Your New Company
Our client is a fast-paced and innovative organisation with 40+ years of expertise within their market sector.
Your New Role
The Service Manager role is a senior position within the company, responsible for department growth and managing the day-to-day activities of the Service Division, ensuring customer-focused, efficient and effective service delivery. Key duties and responsibilities will include:
- Oversee Daily Operations: Manage the day-to-day activities of the service department to ensure efficient and effective service delivery, including a 24/7 out of hours service facility and being the first point of contact and control for emergency call-outs.
- Customer Satisfaction: Ensure high levels of customer satisfaction by building one-to-one customer relations, achieving delivery KPI's and by addressing complaints and resolving issues promptly.
- Team Management: Manage a team of service staff consisting of service engineers, workshop engineers, service coordinators and engineering apprentices. Provide guidance and support to improve operational and individual performance.
- Policy Implementation: Provide further development and implementation of administration policies and procedures to enhance the customer service experience, improve job management efficiencies and compliance with accounting and credit control practices.
- Performance Monitoring: Monitor team performance, service delivery KPI's, inventory management and performance of all suppliers and delivery partners, providing feedback and developing improvement plans.
- Strategic Planning: Develop and implement strategic plans to improve service efficiency and productivity. Analyse market trends, competitor activities and customer needs to identify growth opportunities and develop new business opportunities and areas for growth.
- Budget Management: Establish and monitor departmental budgets to ensure financial targets and objectives are met.
- Compliance: Ensure compliance with all relevant statutory health, safety and welfare regulations and industry technical best practice standards.
- Business support: Provide support to the Contracts and Sales divisions through collaborative working, sharing of resources, warranty inspections and developing growth opportunities. Responsible for pricing all works ensuring margin targets and customer value is achieved. Tendering for Framework and PPM opportunities ensuring full compliance, identification of risk, quality and HSQE requirements.
What You'll Need To Succeed
In order to be considered for this role you will need to demonstrate the following skills, experience and qualifications:
- 5-10 years of proven experience in service management, with a strong understanding of service delivery processes and customer interactions, preferably within the municipal, industrial or facilities maintenance sectors.
- Ability to prioritise a varied workload and demonstrate efficient work task resource coordination.
- Proactive approach to resolving technical, commercial, resource and other daily issues that arise during the coordination and management of Service delivery.
- Comfortable being responsible and making required decisions for successful and safe job completion to customer expectations.
- Broad technical understanding relevant to the service industry - particularly in water, wastewater and pumping applications.
- Excellent interpersonal skills and communication skills.
- Strong collaborative skills with an ability to work effectively in a team environment.
- Ability to empower the service team through training, to improve their skills and knowledge, and providing them with the autonomy to make decisions that can resolve customer issues quickly and efficiently.
- Proficient in all Microsoft applications and use of CRM and FSM software and experience working with an ERP system.
Qualifications
- Third level Mechanical, Electrical or Business Administration degree/diploma or relevant experience in a similar field considered.
- Full clean driving licence.
What You'll Get In Return
This role offers a comprehensive salary package of up to £45000 (DoE) for working a 39.5 hour week. Your time will be split between the Bangor HQ and the option to WFH 1 - 2 days per week. A work laptop and phone will be provided. The role also offers a fantastic platform for development opportunities and career growth.
What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Manager - Bangor TLNT1_NI employer: HAYS Specialist Recruitment
Join a well-established construction contractor in Northern Ireland that prioritises quality, safety, and collaboration. With a strong commitment to employee growth, this company offers a competitive salary, comprehensive benefits, and ongoing professional development opportunities, making it an excellent employer for ambitious construction professionals looking to advance their careers while working on prestigious projects in the Greater Belfast and Newry areas.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Bangor TLNT1_NI
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager - Bangor TLNT1_NI at HAYS Specialist Recruitment!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like HAYS Specialist Recruitment or be willing to refer you for that Service Manager - Bangor TLNT1_NI position!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from HAYS Specialist Recruitment who’s on the lookout for their next Service Manager - Bangor TLNT1_NI star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager - Bangor TLNT1_NI role at HAYS Specialist Recruitment!
We think you need these skills to ace Service Manager - Bangor TLNT1_NI
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at HAYS Specialist Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at HAYS Specialist Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
