At a Glance
- Tasks: Lead and coordinate vehicle service campaigns to ensure customer satisfaction and operational efficiency.
- Company: A leading manufacturer in the transport and engineering sector with a growing Aftermarket team.
- Benefits: Competitive salary, career development, and a supportive, collaborative work environment.
- Other info: Opportunity for cross-functional leadership and exposure to dynamic engineering challenges.
- Why this job: Make a real impact on service and product improvements while working on strategic projects.
- Qualifications: Experience in managing service campaigns and strong people management skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
A leading manufacturer within the transport and engineering sector is seeking an experienced Service Campaign Manager to join their growing Aftermarket team. This is an exciting opportunity to take ownership of vehicle fit, rework and service campaign programmes, ensuring high levels of customer satisfaction, operational efficiency and product reliability across fleets in the field.
As Service Campaign Manager, you will be responsible for leading and coordinating proactive vehicle rework and retrofit campaigns from initial assessment through to successful completion. Working closely with engineering, quality, procurement, field service teams and customers, you will ensure campaigns are delivered safely, on time, within budget and to the highest quality. Responsibilities include:
- Developing and managing detailed campaign and retrofit plans
- Assessing campaign requirements, risks, costs and business justification
- Managing teams, contractors, suppliers and service partners
- Coordinating vehicle recalls, upgrades and technical modifications
- Monitoring campaign progress, budgets and completion targets
- Communicating effectively with customers and internal stakeholders
- Managing campaign materials, stock control and sales orders
- Reviewing technical work instructions to ensure practical implementation
- Presenting campaign updates and performance reports to senior leadership
- Driving continuous improvement across service, quality and engineering functions
What You'll Need to Succeed:
- Previous experience managing service campaigns, retrofit programmes, vehicle recalls or large-scale field service projects
- Strong people management and stakeholder engagement skills
- Experience coordinating contractors, suppliers and field-based teams
- Excellent planning, organisational and project management abilities
- Commercial awareness with experience managing budgets and cost control
- Strong communication skills with the ability to engage customers and senior stakeholders
- Experience within automotive, transport, heavy vehicle, engineering, manufacturing or aftermarket environments would be highly advantageous
- Knowledge of ERP systems and stock management processes is desirable
What You'll Get in Return:
- Competitive salary and benefits package
- Opportunity to influence critical service and product improvement programmes
- Career development within a growing engineering organisation
- Exposure to cross-functional leadership and strategic projects
- Supportive and collaborative working environment
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Campaign Manager in Ballymena employer: HAYS Specialist Recruitment
As a Production Operative at our company, you will be part of a dynamic and supportive team dedicated to excellence in manufacturing. We offer competitive benefits, a positive work culture that values collaboration and innovation, and ample opportunities for personal and professional growth. Located in a thriving area, our workplace fosters a sense of community and pride in producing high-quality equipment that makes a difference.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Campaign Manager in Ballymena
✨Join Local Manufacturing Groups
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like HAYS Specialist Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Campaign Manager in Ballymena
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to HAYS Specialist Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with HAYS Specialist Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like HAYS Specialist Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
