At a Glance
- Tasks: Deliver high-quality service outcomes and support team performance in a public sector role.
- Company: Join a reputable public sector organisation in Ballymena.
- Benefits: Earn £20.72 per hour with a temporary 6-month contract.
- Other info: 37 hours per week, Monday to Friday, with opportunities for professional growth.
- Why this job: Perfect for those looking to advance their career in a supportive environment.
- Qualifications: Degree or 4 years' relevant experience required, with strong communication skills.
The predicted salary is between 20.72 - 20.72 £ per hour.
A public sector organisation is recruiting for a Corporate & Support Services Officer based in Ballymena.
As a Level 6 specialist within the team, you will take on a key role in delivering high-quality service outcomes while supporting operational performance and continuous improvement initiatives. You will be responsible for managing complex queries, guiding junior team members, and ensuring that processes are delivered efficiently and in line with organisational responsibilities which will include:
- Handling complex cases or escalations with professionalism and attention to detail
- Supporting team performance through mentoring, coaching, and knowledge sharing
- Analysing data and identifying trends to inform service improvements
- Collaborating with internal stakeholders to enhance operational processes
- Ensuring compliance with relevant policies, procedures, and quality standards
- Contributing to project work and continuous improvement initiatives
This role offers a balance of hands-on delivery, stakeholder engagement, and process improvement, making it ideal for candidates looking to take the next step in their career.
To be considered for this role, you must meet the following essential criteria:
- A degree in any discipline, OR alternatively, a minimum of 4 years' relevant experience across the areas outlined below:
- At least 2 years' experience providing advice and guidance to management on the application of policies, procedures, or legislation
- At least 2 years' experience engaging with a range of internal and external stakeholders, demonstrating success in achieving organisational objectives
- At least 2 years' experience preparing reports and/or formal correspondence
- Demonstrated ability to manage and prioritise your own workload effectively to achieve results
- Strong communication skills with the ability to present information clearly and engage with stakeholders at all levels
- Proven ability to identify issues, analyse information, and make sound decisions or recommendations
- Experience delivering high-quality customer-focused outcomes and building effective working relationships
- Full current UK driving licence and access to suitable transport (or alternative arrangements that enable you to fulfil the requirements of the role)
You will also be expected to demonstrate capability in key competencies including performance management, communication, collaboration, problem-solving, and customer focus.
Based in Ballymena, this is a temporary post for 6 months, offering £20.72 per hour for 37 hours per week, Monday to Friday.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Corporate & Support Services Officer - Ballymena employer: HAYS Specialist Recruitment
As a public sector organisation based in Ballymena, we pride ourselves on fostering a supportive work culture that prioritises employee development and continuous improvement. Our Corporate & Support Services Officer role offers a unique opportunity to engage with diverse stakeholders while contributing to meaningful service outcomes, all within a collaborative environment that encourages mentorship and professional growth.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
