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- Tasks: Lead the responsive maintenance service and manage customer relations for a housing association.
- Company: Join a large Housing Association in Belfast, providing affordable social housing across Northern Ireland.
- Benefits: Enjoy great training, a pension scheme, health cash plan, and flexible working hours.
- Why this job: Make a real impact in the community while developing your career in asset management.
- Qualifications: Must have a relevant degree and 3 years' experience in reactive maintenance management.
- Other info: Opportunity for personal development and a chance to work with a supportive team.
Your new company
The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit an Assets Manager (Response Maintenance) on a permanent basis. Our client provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. They provide a range of services from sheltered housing for over 55s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Your new role
You will manage performance and customer relations for the Association's responsive maintenance service and assist the Director of Assets in the strategic delivery of a quality asset management service to the tenants. You will provide leadership and line management to the relevant Assets team to ensure a high-quality service is delivered in accordance with the Association's policies and procedures. You will assist in the establishment of budgets and be responsible for designated budgets and providing forecasts of expenditure. You will manage and monitor the performance of suppliers, contractors, consultants, and other delivery partners on a regular basis to ensure regulatory targets are met, quality of workmanship and service is maintained and a "value for money" service is provided. A full job description is available on request.
What you'll need to succeed
To be considered for this role, you must possess:
- A third level qualification (HNC, HND or Bachelor's Degree) in a construction related discipline with a minimum of 3 years' relevant experience in reactive/response maintenance at a supervisory or management level, to include at least 2 years' experience in minor works: value for money/bench marking of costs, mobilisation of works and programme management.
- Relevant experience must include:
- MTC Contract management - mechanical, electrical & building fabric services.
- Performance monitoring in a client-facing role (SLA's & KPI adherence)
- Responsibility for customer engagement and satisfaction
- Constructing business cases, board reports and presentations
- Supervising staff, which should include directing/delegating work and dealing with problems including identification and resolution.
What you'll get in return
This role offers the opportunity to take up a key role with an established Housing Association based in Belfast. You will receive opportunities for learning and personal development and a range of rewarding benefits, including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full-time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Assets Manager - Response Maintenance employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assets Manager - Response Maintenance
✨Tip Number 1
Familiarise yourself with the specific regulations and standards related to housing associations in Northern Ireland. Understanding the local context will help you demonstrate your knowledge during interviews and show that you're serious about the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in asset management and maintenance. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with MTC contract management and performance monitoring in detail. Be ready to share specific examples of how you've successfully managed suppliers and contractors to meet regulatory targets and ensure quality service.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Office and budget management tools. Consider preparing a brief demonstration or example of how you've used these skills effectively in past roles to manage budgets and track performance.
We think you need these skills to ace Assets Manager - Response Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in reactive maintenance and asset management. Emphasise your supervisory roles and any specific achievements related to performance monitoring and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities and qualifications mentioned in the job description. Use specific examples from your past experience to demonstrate how you meet the requirements, particularly in managing budgets and supplier performance.
Showcase Relevant Skills: In your application, clearly outline your IT skills, especially your proficiency with Microsoft Office and any experience with databases or budget management tools. This will show that you are well-equipped for the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Relevant Experience
Make sure to highlight your experience in reactive maintenance and any supervisory roles you've held. Be prepared to discuss specific projects where you managed performance and customer relations, as this will demonstrate your capability for the Assets Manager role.
✨Understand the Company’s Values
Research the Housing Association's mission and values. Understanding their commitment to providing quality and affordable housing will help you align your answers with their goals during the interview.
✨Prepare for Technical Questions
Since the role involves MTC contract management and performance monitoring, brush up on your knowledge of mechanical, electrical, and building fabric services. Be ready to answer questions about how you would ensure compliance with SLAs and KPIs.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you have successfully supervised teams in the past. Share examples of how you delegated tasks, resolved conflicts, and ensured high-quality service delivery.
