At a Glance
- Tasks: Support the sales team by processing orders and liaising with customers.
- Company: Join a family-run manufacturing business with over 70 years of success.
- Benefits: Earn up to £35k, enjoy 25 days holiday, and work in a supportive environment.
- Other info: Full-time role with great career progression opportunities.
- Why this job: Be part of a reputable company and make a real difference in customer service.
- Qualifications: Strong customer service skills and a knack for administration.
The predicted salary is between 30000 - 35000 £ per year.
This is a superb opportunity to join a well-established successful manufacturing company based in Lurgan. This company is a family business successfully trading for over 70 years in their 2nd/3rd generation. This company supplies their products throughout the UK & Ireland and across Europe. After 7 decades in business, they have built an amazing reputation. Due to expansion they are recruiting for an Internal Sales Support Administrator. This is a full-time permanent position. Hours of work are Monday - Thursday 8.30-5 and Friday 8.30-3.45.
Your new role:
- Monitor quotation pipeline status and routine follow up with customers to ensure orders are received.
- Process sales orders, keep customers updated regarding the status of sales orders and other queries in line with service level agreements and KPIs.
- Liaise with and provide support to the field-based Technical Sales and Account Management team.
- Handle in-bound enquiries.
- Advise customers on the best product solutions to meet their requirements.
- Create and issue customer quotations.
- Dispatch product literature and product samples to customers.
- Maintain accurate records and data-entry using IT systems and the CRM system.
- Compilation of Key Performance Indicators and management reports as necessary.
What you'll get in return:
You will be offered an excellent salary from negotiable up to £35k, 25 days holidays plus statutory days and the opportunity to join a successful manufacturing company.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Internal sales support administrator TLNT1_NI in Armagh employer: HAYS Specialist Recruitment
Join a well-established family-run manufacturing company in Lurgan, where you will be part of a supportive and collaborative work culture that values employee growth and development. With over 70 years of success, the company offers competitive salaries, generous holiday allowances, and a commitment to maintaining an excellent reputation in the industry, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
HAYS Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal sales support administrator TLNT1_NI in Armagh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HAYS Specialist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HAYS Specialist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal sales support administrator TLNT1_NI in Armagh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HAYS Specialist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at HAYS Specialist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HAYS Specialist Recruitment!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
