Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service to tenants and resolve housing-related queries.
- Company: Join a supportive team in the housing sector focused on tenant satisfaction.
- Benefits: Gain valuable experience, develop communication skills, and work in a friendly environment.
- Other info: Opportunity to grow your career while making a positive impact.
- Why this job: Make a real difference in people's lives by helping them with their housing needs.
- Qualifications: Experience in housing and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes. You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities
- Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
- Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
- Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
- Use Housing Management Systems to manage cases, update records, and track progress.
- Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
- Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
- Adhere to policies, service standards, and compliance requirements within the housing sector.
About You
- Essential housing sector experience (social housing, local authority, or housing association).
- Strong customer service background with the ability to handle complaints calmly and professionally.
- Excellent verbal and written communication skills.
- Confidence in using Housing Management Systems (eg, Northgate, Orchard, Civica, etc.).
- A warm, approachable manner with genuine empathy for tenants' needs.
- Strong attention to detail and ability to maintain accurate records.
- Good problem-solving skills and the ability to work under pressure.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Customer Service - Housing in Accrington employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Housing in Accrington
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role and the team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult tenants or tricky complaints, and be ready to share your thought process.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service - Housing in Accrington
Some tips for your application 🫡
Show Your Warmth: In your application, let your friendly and approachable personality shine through. We want to see how you connect with people, so share examples of how you've provided excellent customer service in the past.
Highlight Relevant Experience: Make sure to emphasise your housing sector experience. Whether it's social housing or working with local authorities, we want to know how your background makes you a great fit for this role.
Be Clear and Concise: When writing your CV and cover letter, keep it straightforward. Use clear language and structure your information well, so we can easily see your skills and experiences that match the job description.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HAYS Specialist Recruitment
✨Know Your Housing Stuff
Make sure you brush up on your housing sector knowledge. Familiarise yourself with common issues tenants face and the relevant policies. This will help you answer questions confidently and show that you understand the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've handled complaints or difficult situations with empathy and professionalism. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Get Comfortable with Tech
Since you'll be using Housing Management Systems, it’s a good idea to familiarise yourself with any systems mentioned in the job description. If you’ve used similar software before, be ready to discuss how you navigated those tools effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged and ready to support tenants effectively.