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- Tasks: Provide 1st line IT support and assist users with tech issues.
- Company: Major employer in York offering a supportive environment.
- Benefits: £125 per day, hybrid working, and full training provided.
- Other info: 6-month contract with potential for growth in the tech field.
- Why this job: Kickstart your IT career with hands-on experience and training.
- Qualifications: Passion for IT, basic knowledge of Windows 11, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
LOCATION - YORK - HYBRID WORKING
3-6 MONTH CONTRACT £125 PER DAY
FULL TRAINING PROVIDED
Your new role
We are supporting a major employer in York to bring in Computer Science / Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract / Interim position and will last up to 6 months.
What you'll need to succeed
- The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech.
- A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills.
- Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply.
Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Trainee / 1st line Support in York employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trainee / 1st line Support in York
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of Windows 11 and M365. We want to see that you’re not just passionate about IT, but that you can also talk the talk when it comes to the tools you'll be using.
✨Tip Number 2
Show off those customer service skills! In a 1st Line Support role, you’ll be the first point of contact for users. We need to see that you can handle queries with a smile, so think of examples from your past experiences where you’ve gone above and beyond.
✨Tip Number 3
Network like a pro! Reach out to current or former employees in similar roles. We can help you connect with people who can give you insider tips on what it’s really like working in IT support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace IT Trainee / 1st line Support in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for IT and any relevant experience. We want to see how your background in Computer Science or previous customer service roles makes you a great fit for this 1st Line Support position.
Show Enthusiasm: In your cover letter, let your excitement for the role shine through! We love candidates who are genuinely interested in tech and eager to learn, so don’t hold back on expressing your enthusiasm.
Highlight Relevant Skills: Mention your understanding of Windows 11, M365, and MS Operating Systems. We’re looking for candidates who can demonstrate their technical knowledge, so make sure to include any relevant skills in your application.
Apply Through Our Website: To make things easier for us and you, apply directly through our website. It streamlines the process and ensures we get your application as quickly as possible. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11, M365, and MS Operating Systems. Being able to discuss these topics confidently will show the hiring managers that you have a genuine interest in IT and are ready to learn.
✨Show Off Your Customer Service Skills
Since this role involves 1st line support, highlight any previous customer service experience you have. Prepare examples of how you've successfully resolved issues or helped customers in the past to demonstrate your communication skills.
✨Be Enthusiastic and Engaged
Hiring managers are looking for bright and enthusiastic candidates. Show your passion for technology during the interview by asking insightful questions about the role and the team. This will help you stand out as a motivated candidate.
✨Prepare for Common Interview Questions
Think about common interview questions related to IT support and customer service. Practise your answers, focusing on how your background in Computer Science or IT can contribute to the team. This preparation will help you feel more confident during the interview.