At a Glance
- Tasks: Support vulnerable adults in stabilising housing and improving wellbeing across Wrexham and North Wales.
- Company: Leading national social support provider focused on rehabilitation and personalised support.
- Benefits: Competitive hourly rate, holiday allowance, and ongoing contract for stability.
- Other info: Flexible working hours with a supportive, values-driven organisation.
- Why this job: Make a real difference in people's lives while enjoying a varied and meaningful role.
- Qualifications: Full UK driving licence, own vehicle, and strong interpersonal skills required.
The predicted salary is between 13 - 16 € per hour.
Your new company
We are recruiting on behalf of a leading national social support provider dedicated to helping vulnerable adults live safely, independently, and confidently within the community. The organisation delivers high impact housing support services across Wales, with a strong focus on rehabilitation, safeguarding, and personalised support planning. Due to continued demand, they are now looking for a Housing Support Officer to join their team covering the Wrexham and North Wales area.
Your new role
As a Housing Support Officer, you will play a crucial role in supporting service users to stabilise their housing, improve wellbeing, and progress towards independent living. No two days will be the same - you will manage your own diary, travelling across the region to meet service users, assess their needs, and build tailored support plans. You will work closely with Community Probation Practitioners, Court Staff, and external partners to ensure each individual receives the right support at the right time.
Your responsibilities will include:
- Completing Support and Safety Plans
- Assisting service users with housing benefit claims
- Providing practical tenancy support
- Helping them maintain rent payments
- Ensuring all properties meet Decent Homes Standards
- Reporting repairs
- Ensuring homes are safe, clean, and well maintained
The service operates between 08:00-22:00 Monday to Friday and 09:00-17:00 on Saturdays, on a rolling rota basis.
What you'll need to succeed
This is a mobile, community based role requiring flexibility, strong interpersonal skills, and a genuine commitment to supporting vulnerable adults. To succeed, you will need:
- A full, clean UK driving licence
- Access to your own vehicle
- Business insurance
- Willingness to travel extensively across Wrexham and North Wales
- An Enhanced DBS (or willingness to obtain)
You should also be confident managing your own workload, building rapport with service users, completing detailed support documentation, and maintaining strong working relationships with partner agencies.
What you'll get in return
In return, you will receive an hourly rate of £14.61 PAYE plus holiday allowance, bringing your total hourly rate to £16.37. You will benefit from an ongoing contract that offers stability and continuity, along with the opportunity to make a genuine impact on the lives of vulnerable adults. This is a varied and meaningful position where no two days are the same, and you will be supported by a dedicated, values-driven organisation committed to delivering high-quality services.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Support Officer - Wrexham/ North Wales employer: Hays Specialist Recruitment Limited
As a leading national social support provider, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. Our team in Wrexham and North Wales is dedicated to making a meaningful impact in the lives of vulnerable adults, offering flexible working arrangements, ongoing training, and opportunities for personal growth. Join us to be part of a values-driven organisation that prioritises employee wellbeing and community engagement.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer - Wrexham/ North Wales
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your skills align with their mission of supporting vulnerable adults. Show them you're not just another candidate, but someone genuinely passionate about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing workloads and building rapport with service users. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are ready to make an impact in the community.
We think you need these skills to ace Housing Support Officer - Wrexham/ North Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Support Officer role. Highlight any relevant experience in supporting vulnerable adults, managing caseloads, or working with partner agencies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping vulnerable adults. Share specific examples of how you've made a difference in similar roles, and don’t forget to mention your flexibility and interpersonal skills!
Showcase Your Driving Experience:Since this role requires extensive travel, make sure to mention your full, clean UK driving licence and access to a vehicle. It’s a key part of the job, so we want to know you’re ready to hit the road!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you understand the role of a Housing Support Officer inside out. Familiarise yourself with the key responsibilities, like completing Support and Safety Plans and assisting with housing benefit claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
This role is all about supporting vulnerable adults, so be prepared to discuss your interpersonal skills and experiences. Think of examples where you've built rapport with individuals or helped someone through a tough time. This will demonstrate your commitment to making a difference in their lives.
✨Be Ready to Discuss Flexibility
Since this is a mobile role covering Wrexham and North Wales, highlight your willingness to travel and manage your own workload. Share any past experiences where you've successfully juggled multiple tasks or adapted to changing circumstances, as this will show you're up for the challenge.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the organisation's approach to rehabilitation and support planning. This not only shows your interest but also helps you gauge if the company aligns with your values.
