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- Tasks: Coordinate customer service across global markets and enhance the customer journey.
- Company: Established manufacturing business in Wrexham with a strong global presence.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and performance-based bonuses.
- Why this job: Join an exciting company and develop your skills in a dynamic environment.
- Qualifications: Good communication skills, attention to detail, and experience in manufacturing preferred.
- Other info: Opportunity for career growth and exposure to various business functions.
The predicted salary is between 28800 - 43200 £ per year.
You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on a fixed-term basis. With their loyal client base and innovative products, you will be able to gain exposure to different aspects of their global business whilst enhancing your own skill set.
Working with a key customer base across global markets, you will be working across core commercial and supply chain functions to deliver an outstanding customer experience. Your role will incorporate various functions, such as master data maintenance, managing your customer order book, liaising with different teams such as logistics, planning and quality, and ultimately managing the customer journey to the plant. You will ensure customer forecasts are accurate and work with material planning for any special requests. Additionally, you will be working in a timely manner to work within customer KPIs.
What you'll need to succeed:
- You will be a good communicator who demonstrates an enthusiastic and proactive work ethic.
- You will be eager to produce high quality work and show a keen eye for detail to ensure there are no errors being processed.
- You will have a good working knowledge of ERP systems, ideally SAP S/4 Hana although not essential, and be comfortable managing customer data.
- You will have prior experience within the manufacturing industry with aerospace experience being highly attractive, and have a good understanding of export compliance.
- You will be organised and highly customer focused, with a good sense of initiative to make sound business decisions to support customer requirements which comply with company policy.
What you'll get in return:
- You will have the opportunity to join a truly exciting and expanding company with a global footprint.
- You will get a competitive salary for your full-time working week or 37 hours.
- You will have 25 days holiday + bank holidays and the opportunity for a performance-based bonus annually.
- You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Coordinator - 18 months in Wrexham employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - 18 months in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re really keen on the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Coordinator - 18 months in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service, especially within the manufacturing industry, and any relevant skills like ERP systems knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive work ethic and attention to detail.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing business. Understand their products, client base, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Be ready to discuss how you handle difficult situations and ensure a positive customer experience, as this will demonstrate your proactive work ethic.
✨Highlight Your Organisational Skills
In this role, you'll need to manage customer data and forecasts accurately. Bring examples of how you've successfully organised tasks or projects in previous roles. Discuss any tools or systems you've used, especially if you have experience with ERP systems like SAP S/4 Hana, as this could give you an edge.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and initiative. Think of scenarios where you've had to make sound business decisions under pressure. Practising these responses will help you feel more confident and articulate during the interview, showcasing your ability to meet customer requirements effectively.
