At a Glance
- Tasks: Support pub partners and drivers, ensuring smooth weekend operations.
- Company: Dynamic company focused on customer service excellence.
- Benefits: Earn £13.50 per hour with potential for contract extension.
- Other info: Join a vibrant team and make a real difference in customer service.
- Why this job: Perfect for those seeking weekend work with a passion for helping others.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Wellingborough, Northamptonshire
Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13.50 per hour
Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM
About the Role
In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities
- Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
- Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
- Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
- Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.
What You'll Need
The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
The Tech Aptitude: Strong multitasking skills.
Customer Services - Weekend Only in Wellingborough employer: Hays Specialist Recruitment Limited
Join a forward-thinking IT team where your expertise in Dynamics 365 and Power Platform will be valued and nurtured. We offer a flexible hybrid working environment, a comprehensive benefits package, and ample opportunities for professional growth, ensuring that you can thrive both personally and professionally while contributing to impactful projects. Our collaborative work culture encourages innovation and supports your development as you help shape critical business solutions.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
