Block Property Manager in Watford

Your new company is an exciting investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.

Your new role as a Block Manager involves the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.

• Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard.
• Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety.
• Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Oversee contractor performance, ensuring compliance with service level agreements.
• Maintain robust Permit-to-Work and contractor control processes.

Health & Safety Compliance

• Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021.
• Manage site risk assessment and ensure corrective actions are completed within agreed timescales.
• Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates.
• Support the development and maintenance of the Building Safety Case and Golden Thread.
• Lead on incident response, reporting, and escalation where required.
• Carry out regular safety inspections, audits, and monitoring activities.

Resident & Client Management

• Deliver a high-quality, resident-focused service, ensuring a positive customer experience.
• Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days).
• Handle fees related to apartment damage or dilapidation.
• Build strong relationships with residents, internal teams, and stakeholders.
• Support community engagement initiatives and resident events.

Financial & Administrative Management

• Support budget planning and ongoing financial management of schemes.
• Monitor expenditure and ensure cost control across all services and projects.
• Maintain accurate records, reporting, and documentation in line with company standards.
• Manage asset registers and oversee stock control where applicable.

General & Portfolio Management

• Support mobilisation of new developments into the portfolio.
• Liaise with contractors and suppliers to ensure service delivery meets agreed standards.
• Attend regular meetings and provide updates to the Senior Property Services Manager.
• Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved.
• Participate in an on-call Rota for major incidents.
• Travel regularly between sites within the regional portfolio.

People Management

• Lead, motivate, and develop team members to deliver high performance.
• Support recruitment, onboarding, and training of team members.
• Foster a positive, inclusive, and collaborative team culture.

You will be required to carry out other duties to assist the team during busy periods and respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).

What you'll need to succeed:

• Proven experience in block management, or BTR/Flex Living environments.
• Strong understanding of high-rise building compliance and health and safety requirements.
• Experience managing contractors, budgets, and service delivery.
• Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential).
• Experience managing or supervising teams.
• Strong customer service and stakeholder management skills.
• Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software.
• Ability to manage multiple sites and priorities effectively.
• Calm and professional approach when handling challenging situations.

Desirable:

• IOSH or NEBOSH qualification.
• Membership of a relevant professional body (IRPM, TPI).

What you'll get in return:

• A competitive salary range of £40,000 - £45,000.
• Discretionary bonus.
• 25 days holiday + 8 bank holidays (pro rata if part-time).
• Personal Pension Plan (salary sacrifice available).
• Employee Assistance Program.
• Life Assurance.
• Optical vouchers.
• Cycle and Tech schemes.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.