At a Glance
- Tasks: Handle housing complaints and assist customers with empathy and care.
- Company: A supportive North West Housing Association focused on customer care.
- Benefits: Competitive hourly rate, on-the-job training, and potential for hybrid work.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Make a real difference by resolving complaints and helping people in your community.
- Qualifications: Strong communication skills and a caring attitude towards customers.
The predicted salary is between 30000 - 40000 € per year.
Your new company: We are currently recruiting for a Complaints Handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Complaints Handler (Warrington) employer: Hays Specialist Recruitment Limited
As a leading Housing Association in the North West, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive. Our team-oriented culture encourages professional growth through comprehensive training and development opportunities, ensuring that you are well-equipped to handle complaints effectively while making a meaningful impact in the community. Located in Birchwood, Warrington, we offer a competitive hourly rate and the potential for hybrid working arrangements, making this an excellent opportunity for those seeking a rewarding career in housing services.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Handler (Warrington)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to demonstrate your ability to listen and respond empathetically. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or escalated issues effectively. This will highlight your proactive approach to workload management.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Housing Complaints Handler (Warrington)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role of a Housing Complaints Handler. We want to see how your skills match the job description, so don’t be shy about showcasing your customer care and complaints handling expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing candidates who can communicate effectively and show empathy, so share examples of how you've gone the extra mile in previous roles.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with complaints. Make it easy for us to see your qualifications and enthusiasm!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding the guidelines will not only show your commitment to the role but also help you answer questions about how you would handle complaints effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Think of specific situations where you resolved issues or escalated complaints, as this will demonstrate your interpersonal skills and ability to go the extra mile.
✨Demonstrate Empathy and Accountability
Be ready to discuss how you approach complaints with empathy. Share stories that highlight your caring nature and accountability, as these traits are crucial for a role that involves handling sensitive customer issues.
✨Organise Your Thoughts
Since the team is busy, show that you can manage your workload proactively. Prepare to talk about how you prioritise tasks and recognise when to escalate issues. This will reassure them that you can thrive in a fast-paced environment.
