At a Glance
- Tasks: Handle housing complaints and assist customers with empathy and care.
- Company: Join a supportive North West Housing Association team.
- Benefits: Competitive hourly rate and on-the-job training from experienced leaders.
- Other info: Opportunity for hybrid work after training and excellent career development.
- Why this job: Make a real difference by resolving customer issues and improving their experience.
- Qualifications: Strong communication skills and a proactive approach to managing complaints.
The predicted salary is between 12 - 15 € per hour.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Complaints Handler in Warrington employer: Hays Specialist Recruitment Limited
Join a supportive and dynamic team at a North West Housing Association, where your role as a Housing Complaints Handler will be pivotal in ensuring customer satisfaction. With a focus on employee growth, you will benefit from comprehensive training and the potential for hybrid working arrangements after demonstrating your skills. Our inclusive work culture prioritises empathy and accountability, making it an excellent environment for those looking to make a meaningful impact in the community.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Handler in Warrington
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and handle complaints. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complaints, it's crucial to demonstrate empathy and clarity. Role-play with a friend or family member to get comfortable with handling tricky situations and responding to customer concerns.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or escalated issues effectively. This will highlight your ability to thrive in a busy environment like the one at the housing association.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, if this role isn't for you, keep an eye on our website for other opportunities!
We think you need these skills to ace Housing Complaints Handler in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Housing Complaints Handler. Highlight any relevant experience you have in customer service or complaints handling, and don’t forget to mention your interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and empathetically. Use examples from past experiences to demonstrate this.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will not only show your commitment to the role but also help you answer questions about how you would handle complaints in line with these guidelines.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or escalated complaints, as this will demonstrate your interpersonal skills and ability to go the extra mile.
✨Demonstrate Empathy and Accountability
Be ready to discuss how you approach complaints with empathy. Share specific instances where you’ve shown care for a customer's situation and taken responsibility for resolving their issues, as this aligns perfectly with what the company is looking for.
✨Organise Your Thoughts
Since the team is busy, it’s crucial to show that you can manage your workload effectively. Prepare to talk about your organisational strategies and how you prioritise tasks, especially when it comes to knowing when to escalate a complaint.
