Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st Line Support to internal users and troubleshoot O365 and Azure issues.
- Company: Join a well-known organisation in Surrey with a passionate support team.
- Benefits: Up to £32,000 salary, £3,000 car allowance, and hybrid working options.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Previous experience in 1st Line Support and strong customer service skills.
- Other info: Friendly team environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a 1st Line Support Analyst on a permanent basis for a well-known organisation in Surrey. You'll be joining a small, but experienced and passionate team providing 1st Line Support to circa 320 internal users.
What you'll need to succeed:
- Previous experience providing 1st Line Support.
- Solving issues relating to O365 and Azure cloud platforms, including distribution/security groups, creating users, and shared mailboxes.
- Escalating issues to the 2nd/3rd Line teams as needed to ensure SLAs are met.
- Ensuring that the organisation's laptops and phone hardware comply with Microsoft Endpoint Manager, and that inventory records are kept up-to-date.
- A good understanding of troubleshooting and supporting Windows environments.
- Excellent customer service skills, able to adapt communication when dealing with technical and non-technical users.
- This organisation uses Zendesk as their ITSM tool.
What you'll get in return:
- Salary up to £32,000 basic salary plus £3,000 car allowance.
- Hybrid working (3 days in office, 2 days from home).
- Part of a friendly and upbeat team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
1st Line Support Analyst in Virginia Water employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in Virginia Water
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common 1st Line Support scenarios. Think about how you’d handle issues with O365 or Azure, and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past, especially when dealing with non-technical folks. It’s all about making tech easy for everyone!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 1st Line Support Analyst in Virginia Water
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support, especially with O365 and Azure. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Show Off Your Customer Service Skills: Since this role involves dealing with both technical and non-technical users, it’s crucial to demonstrate your excellent customer service skills. We love seeing examples of how you've effectively communicated complex issues in a simple way.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. A friendly approach can make your application stand out, so let your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech
Brush up on your knowledge of O365 and Azure cloud platforms. Be ready to discuss how you've previously solved issues related to these technologies, as well as your experience with Windows environments. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Customer Service is Key
Since this role involves interacting with both technical and non-technical users, practice how you communicate complex ideas simply. Think of examples where you've provided excellent customer service in past roles, and be prepared to share those stories during the interview.
✨Familiarise Yourself with Zendesk
As the organisation uses Zendesk for ITSM, it’s a good idea to get acquainted with its features. If you have prior experience with it, highlight that. If not, consider watching a few tutorials online to understand its basic functionalities, so you can speak confidently about it.
✨Show Your Team Spirit
This position is within a small, passionate team, so emphasise your ability to work collaboratively. Prepare examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a friendly and upbeat environment.