At a Glance
- Tasks: Support visitors via intercom, phone, and email while managing parking systems.
- Company: Established organisation in Thetford with a supportive work culture.
- Benefits: Flexible part-time hours, valuable experience, and a chance to enhance customer service skills.
- Other info: Great opportunity for career growth and networking in a friendly environment.
- Why this job: Join a dynamic team and make a difference in visitor experiences.
- Qualifications: Strong communication skills and IT proficiency, especially in Microsoft applications.
The predicted salary is between 12 - 15 £ per hour.
Your new company is a well-established organisation with offices in Thetford.
Your new role involves giving support and advice to visitors primarily over an intercom system and occasionally over the phone or via email. The role includes assisting visitors using a computer dashboard to remotely raise exit barriers for visitors on site, and investigating any queries about their visit, payment, or Forestry England Membership. This role may also involve liaising with suppliers and contractors to troubleshoot issues. There will be ad-hoc requirements during quieter periods to support the wider team with administrative tasks.
Key work areas include:
- Assist with remote monitoring of barriered car park systems, responding to and helping visitors over an intercom system.
- Use our Customer Relations CRM Software system Connections to help answer Membership queries and support the Membership team with any parking-related issues.
- Liaise with external contractors and suppliers in the event of any problems with equipment or software.
- Any other parking related tasks reasonably requested by your line manager.
To succeed in this role, you will require:
- Exemplary written and oral customer service skills.
- Excellent organisation and communication skills.
- Proven administrative ability and strong attention to detail.
- Competent IT user with experience of Microsoft suite of applications (Excel, Word, Teams and Outlook).
What you'll get in return:
- 1 x 16 hours a week. Hours are Thursday to Sunday each week, 4-8pm.
- 1 x 8 hours a week. Hours are Saturday and Sunday each week, 4-8pm.
- Start date 1st June. Expected duration, through to 13th September.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Part Time Customer Services (Parking) in Thetford employer: Hays Specialist Recruitment Limited
Join a well-established organisation in Thetford that values its employees and fosters a supportive work culture. As a Part Time Customer Services representative, you will enjoy flexible hours while contributing to a team dedicated to providing excellent visitor support. With opportunities for growth and development, this role offers a meaningful way to engage with the community and enhance your customer service skills.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Services (Parking) in Thetford
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping visitors, think of scenarios where you might need to assist someone. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on using Microsoft applications, especially Excel and Outlook. You might get asked about your experience during the interview, so be prepared to share examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to follow up if you don’t hear back!
We think you need these skills to ace Part Time Customer Services (Parking) in Thetford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your IT Skills:Since you'll be using various software systems, mention any experience you have with Microsoft applications like Excel and Word. We’re keen to know how tech-savvy you are, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Customer Service Skills
Make sure you can showcase your exemplary written and oral customer service skills. Think of specific examples where you've helped customers in the past, especially in challenging situations. This will demonstrate your ability to handle queries effectively.
✨Familiarise Yourself with the Tech
Since you'll be using a computer dashboard and CRM software, it’s a good idea to brush up on your IT skills. If you have experience with Microsoft applications like Excel and Outlook, be ready to discuss how you've used them in previous roles.
✨Practice Communication Scenarios
Prepare for potential scenarios you might face during the interview. For instance, think about how you would assist a visitor over an intercom system or troubleshoot an issue with a contractor. Practising these responses can help you feel more confident.
✨Show Your Organisational Skills
Highlight your organisational abilities by discussing how you manage your time and tasks. Since this role involves administrative duties, sharing examples of how you’ve successfully juggled multiple responsibilities will impress the interviewers.
