At a Glance
- Tasks: Assist customers with parking queries and support a smooth operation.
- Company: Established organisation in Thetford with a collaborative team.
- Benefits: Hybrid working, on-site parking, and a supportive work environment.
- Other info: Temporary role from June to September with potential for growth.
- Why this job: Gain valuable customer service experience while working in a dynamic setting.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 22000 - 26000 £ per year.
Your new company is a well-established organisation with offices in Thetford.
This is a newly created temporary Parking Assistant/Customer Services job to support my client through a busy period. You will be working as part of an experienced and collaborative team. This is primarily a customer service role, but may also involve a range of general support functions including administration, contractor liaison, and support for ensuring that everything in this business unit runs smoothly.
Key work areas include:
- Monitor the shared parking inbox, responding to car parking queries from the public, as well as internal general enquiries.
- Handle visitor queries over the phone when required, and action any call back requests from our visitors.
- Liaise with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
- Process visitor refunds as required.
- Support the Membership team on parking issues.
- Any other parking related tasks reasonably requested by your line manager.
What you'll need to succeed:
- Exemplary written and oral customer service skills.
- Excellent organisation and communication skills.
- Proven administrative ability and strong attention to detail.
- Competent IT user with experience of Microsoft suite of applications (Excel, Word, Teams and Outlook).
What you'll get in return:
- 37 hours per week
- Core hours 9-5
- Hybrid working pattern
- On-site parking
- Start date 1st June
- Expected duration, through to 13th September
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Parking Assistant (Customer Services) in Thetford employer: Hays Specialist Recruitment Limited
Join a well-established organisation in Thetford, where you will be part of a supportive and collaborative team dedicated to delivering exceptional customer service. With a focus on employee growth, this role offers a hybrid working pattern and the opportunity to develop your administrative skills while contributing to a smooth operational environment. Enjoy the benefits of on-site parking and a friendly work culture that values your contributions during this busy period.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parking Assistant (Customer Services) in Thetford
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of scenarios where you can demonstrate your problem-solving abilities and how you handle queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. This could give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Parking Assistant (Customer Services) in Thetford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Parking Assistant role!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your IT Skills:Since you'll be using Microsoft applications, mention any specific experience you have with Excel, Word, Teams, and Outlook. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to get your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Customer Service Basics
Since this role is all about customer service, brush up on your customer service principles. Think about how you would handle different scenarios, like a frustrated visitor or a tricky parking query. Being prepared with examples will show that you can think on your feet!
✨Familiarise Yourself with the Tools
Make sure you're comfortable using Microsoft applications like Excel, Word, Teams, and Outlook. If you can, practice using these tools before the interview. You might even get asked about your experience with them, so being able to speak confidently about your skills will give you an edge.
✨Prepare for Common Questions
Think about common interview questions related to customer service and administration. Prepare answers that highlight your organisational skills and attention to detail. For example, be ready to discuss a time when you successfully managed multiple tasks or resolved a customer issue.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you’re excited about this position and how you can contribute to the team. A positive attitude can make a big difference and help you stand out from other candidates!
