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- Tasks: Be the go-to person for residents, managing their needs and ensuring smooth communication.
- Company: Join a dedicated team focused on improving social housing in Manchester.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for career growth in a meaningful and impactful role.
- Why this job: Play a vital role in enhancing community living and supporting residents directly.
- Qualifications: Experience in tenant liaison and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity.
You will work closely with site management and manage your own case load.
Your new role:
- As the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team.
- You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support.
- You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free.
- Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.
What you'll need to succeed:
- Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred).
- Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically.
- Strong organisational and administrative capability.
Tenant Liaison Manager employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead on a Tenant Liaison Manager role or can put in a good word for you.
✨Tip Number 2
Get your presence known! Attend local housing events or workshops related to social housing. This is a great way to meet potential employers and show off your passion for tenant liaison work.
✨Tip Number 3
Showcase your skills! Prepare a portfolio that highlights your experience in resident engagement and problem-solving. Bring it along to interviews or networking events to demonstrate how you can make a difference as a Tenant Liaison Manager.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re proactive and really interested in the role!
We think you need these skills to ace Tenant Liaison Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in tenant liaison or social housing. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Communicate Clearly: Since communication is key in this role, use clear and concise language in your application. We appreciate a straightforward approach that reflects your ability to explain complex ideas simply.
Be Organised: Demonstrate your organisational skills by structuring your application well. Use bullet points or headings to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and tenant liaison. Understand the specific challenges faced in high-rise environments and be ready to discuss how you've tackled similar issues in the past.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that demonstrate your ability to explain complex information clearly and empathetically. Think about times when you've successfully resolved complaints or engaged with residents.
✨Be Organised
Highlight your organisational skills by discussing how you manage your case load and track engagement data. Bring along any tools or methods you use to stay organised, as this will show you're proactive and detail-oriented.
✨Demonstrate Your Empathy
This role involves working closely with vulnerable residents, so be prepared to talk about how you approach sensitive situations. Share examples of how you've provided support and ensured residents feel heard and valued.