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For Companies At a Glance
- Tasks: Support tenants with requests and manage tenancy-related issues.
- Company: Join a leading social housing provider in Merseyside.
- Benefits: Enjoy weekly pay, competitive rates, and hybrid working options.
- Why this job: Make a real impact in the community while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Full-time role with long-term career opportunities available.
The predicted salary is between 37440 - 43680 £ per year.
Job Description
We're looking to recruit a proactive Tenancy Officer in Liverpool to support our social housing client on a temporary contract until December 2025. This is a full-time role, working 37 hours per week, office-based.
You'll be responsible for handling a range of housing processes, from tenancy changes and mutual exchanges to succession claims and permission requests. You'll be a go-to-person for resolving queries, supporting colleagues, and ensuring customers receive a responsive and respectful service.
Key responsibilities:
- Handle tenancy updates including name changes, household amendments and assignments
- Manage mutual exchange applications and liaise with relevant teams
- Respond sensitively to bereavement-related enquiries and succession claims
- Review and process tenant permission requests, and oversee garage lettings across the organisation
- Triage and respond to complaints submitted via digital channels
What you'll need to succeed
- A confident decision maker with a good knowledge of housing policies and procedures, and experience in a housing or tenancy management role
- A strong communicator who can be tactful and diffuse situations, or manage potentially conflicting scenarios
- Ability to work under pressure and can adapt quickly to changing priorities
- Basic DBS check
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Tenancy Officer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Familiarise yourself with the specific tenancy agreements and lettings processes relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Role-playing scenarios with a friend can help you feel more confident when discussing personal matters with potential tenants.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in tenancy management; this could lead to valuable insights and recommendations.
✨Tip Number 4
Research the social housing provider you're applying to. Understanding their values and mission can help you tailor your approach and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing or property management. Emphasise your understanding of tenancy agreements and lettings processes, as these are crucial for the Tenancy Officer role.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention specific experiences where you've handled sensitive situations, such as dealing with succession claims or tenant requests.
Highlight Relevant Skills: In your application, clearly outline your strong interpersonal skills and ability to manage a busy workload. Provide examples of how you've successfully triaged complaints or managed conflicting priorities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is essential for a Tenancy Officer.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Understand Tenancy Agreements
Make sure you have a solid grasp of various tenancy agreements and lettings processes. Familiarise yourself with mutual exchanges, successions, and garage lettings, as these are key aspects of the role.
✨Show Empathy and Sensitivity
Prepare to discuss sensitive topics, especially those related to the death of tenants. Practise how to convey empathy and understanding during these discussions, as it will be crucial in your role.
✨Demonstrate Strong Communication Skills
Be ready to showcase your communication skills, both written and verbal. You may be asked to provide examples of how you've effectively communicated with customers or resolved complaints in the past.
✨Manage Conflicting Priorities
Think about how you handle a busy workload and conflicting priorities. Be prepared to discuss specific strategies or experiences that demonstrate your ability to manage multiple tasks efficiently.