At a Glance
- Tasks: Be the friendly face of customer service, helping with enquiries and resolving issues.
- Company: Join a busy housing organisation that values teamwork and support.
- Benefits: Gain valuable experience in customer service while working in a dynamic environment.
- Other info: Perfect for those looking to enhance their communication skills and gain practical experience.
- Why this job: Make a difference by helping customers navigate housing services and repairs.
- Qualifications: Fluency in Urdu, Punjabi, Arabic, or another South Asian language is essential.
The predicted salary is between 25000 - 28000 £ per year.
We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
- Act as the first point of contact for customers via phone, email, and in person.
- Resolve customer enquiries and complaints efficiently and professionally.
- Provide accurate information on housing, repairs, and related services.
- Log and manage repair requests and liaise with contractors to schedule work.
- Support tenancy and allocations processes, including applications and enquiries.
- Maintain accurate records and update internal systems.
- Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
- Promote online services and assist customers with digital access.
Essential Requirements:
- Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language.
- Proven experience in a customer service role, ideally within housing or a similar environment.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations and resolve complaints.
- Good IT skills (MS Office and database systems).
- A calm, professional, and empathetic approach.
What We're Looking For:
Passion for delivering excellent customer service.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
We think you need these skills to ace Temporary Customer Services Officer
Communication Skills
Time Management
Attention to Detail
Problem-Solving Skills
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
