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- Tasks: Join the Housing Management team to maximize income collection and support service delivery.
- Company: Birmingham City Council is Europe's largest local authority, known for its public service expertise.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real impact on residents' lives while developing your skills in a dynamic team.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a temporary position with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Housing Needs Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city\’s residents with a number of services to ensure stability within citizens\’ daily lives. Your new role We are looking for a team of housing professionals to join Birmingham City Council as part of their income recovery team. You will be responsible for delivering services, ensuring the General Fund income collection is maximised for management and maintenance purposes in accordance with appropriate legislation, policy, procedures and service/trade standards.You will carry out income management activities as part of a work plan for services in assigned areas of responsibility, carry out tasks and duties as directed by the Temporary Accommodation Senior Income Officer and/or Temporary Accommodation Income Manager in order to maintain service delivery for the Temporary Accommodation Service.You will need to continually carry out tasks and activities to an excellent standard to meet service demand from customers across all service channels (telephone, visits, online/digital) in line with policies and procedures, legal protocols, statutory governance, perfor…
Temporary Accommodation - Housing Income Officer - Grade 3 employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation - Housing Income Officer - Grade 3
✨Tip Number 1
Familiarize yourself with Birmingham City Council's policies and procedures related to housing management. Understanding their specific guidelines will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Birmingham City Council, especially those in the housing sector. They can provide valuable insights into the work culture and expectations for the Housing Income Officer role.
✨Tip Number 3
Prepare to discuss your experience with income recovery and customer service. Highlight any relevant achievements that showcase your ability to manage income effectively and maintain high service standards.
✨Tip Number 4
Stay updated on current legislation and best practices in housing management. Being knowledgeable about recent changes can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Temporary Accommodation - Housing Income Officer - Grade 3
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Income Officer position. Understand the responsibilities and requirements, as this will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in housing management, income recovery, or public service roles. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Your Skills: Focus on key skills that are important for the role, such as communication, customer service, and knowledge of legislation related to housing and income collection. Provide examples of how you've successfully used these skills in past positions.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of Birmingham City Council. Mention why you are interested in working for them and how your values align with their mission to provide excellent public services.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Housing Needs Officer. Familiarize yourself with income recovery processes and how they relate to public services, as this will show your commitment to the role.
✨Know Birmingham City Council
Research Birmingham City Council's values, mission, and recent initiatives. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in housing management. Think of examples from your past experiences where you successfully handled similar situations.
✨Demonstrate Customer Service Skills
Since the role involves interacting with customers across various channels, be ready to discuss your approach to delivering excellent customer service. Highlight any relevant experiences where you effectively managed customer inquiries or complaints.
