At a Glance
- Tasks: Provide IT support for desktops and laptops, resolving hardware and software issues.
- Company: Join a leading tech company with a focus on customer service.
- Benefits: Competitive daily rate, rewarding work environment, and potential for growth.
- Other info: Onsite role with flexible shifts and a supportive team atmosphere.
- Why this job: Make a difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support, especially with HP and Dell hardware.
Job Description
We have an exciting contract opportunity for Desktop& Laptop SupportTechnician with one of our leading clients.About the roleWeare looking for a dependable and technically proficient IT Support Engineer tojoin our Onsite BAU team supporting the WM Morrisons account. The role involvesscheduled support for incidents and service requests, hardware break-fix, andremote assistance across customer sites. OverviewOur client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts: Monday to Friday (37.5 hours) OnsiteLocation: 71 Gain Lane - Bradford Working Hours:
- Shift 1: 08:00 AM - 16:00 PM
- Shift 2: 09:00 AM - 17:00 PM
Contract Duration: 4 MonthsRoles and Responsibilities:
- Respond to incidents and service requests scheduled by the GSC (Global Service Centre)
- Perform hardware break-fix support for HP and Dell desktops and laptops
- Resolve software-related issues and fulfil software service requests
- Provide remote support to customer sites as needed
- Communicate promptly with the Team Lead if delayed before shift start
Other stuff we're potentially looking for:
- Proven experience in IT support, particularly in hardware break-fix and software troubleshooting
- Familiarity with HP and Dell hardware platforms
- Strong customer service and communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Willingness to adhere to onsite protocols and shift punctuality expectations
What's in it for you? - Our client loves to reward their people for doing a great job.
- This is 5 day per week onsite contract.
- A daily rate, in-scope IR35, of £ 14.54 (PAYE) OR £18.87 (via a Hays Approved Umbrella Company).
Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Technician 2 in Bradford employer: Hays Specialist Recruitment Limited
Join a dynamic team at our client's Bradford location, where you'll find a supportive work culture that values technical expertise and customer service. With opportunities for professional growth and a commitment to rewarding hard work, this role as a Technician 2 offers a chance to thrive in a fast-paced environment while enjoying competitive daily rates and a structured work schedule.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technician 2 in Bradford
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to IT support. Think about scenarios where you've resolved hardware or software issues. We want to demonstrate our problem-solving skills and technical knowledge!
✨Tip Number 3
Dress appropriately for the interview, even if it's virtual. A smart appearance can boost our confidence and make a great first impression on the hiring manager.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Technician 2 in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with hardware break-fix and software troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technician 2 role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HP and Dell hardware, as well as common software troubleshooting techniques. Being able to discuss specific issues you've resolved in the past will show your technical proficiency.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, prepare examples that highlight your strong communication skills and how you've successfully handled customer queries or complaints in previous roles.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific incidents or service requests. Think through potential scenarios beforehand and outline your thought process for resolving them effectively.
✨Demonstrate Team Spirit
This position requires both independent work and teamwork. Be prepared to share experiences where you collaborated with others to achieve a goal, and emphasise your ability to adapt to a fast-paced environment.
