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- Tasks: Lead technical support services and ensure high-quality outcomes for clients in the South West.
- Company: Innovative organisation committed to community impact and quality service delivery.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity to work on impactful projects and contribute to Net Zero goals.
- Why this job: Make a real difference in communities while developing your technical expertise.
- Qualifications: Strong communication skills and a passion for technical support and client relations.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
With a strong commitment to innovation and community impact, it was the first national provider to deliver genuinely regional framework solutions, responding to the unique needs of communities across the UK. As a Gold Standard accredited organisation, affirmed by Constructing Excellence, it stands alone in offering complete regional service coverage. This recognition underscores a commitment to quality, continuous improvement, and enhancing lives and places through high-quality procurement solutions. Frameworks are designed for local authorities, social landlords, and other public sector bodies, ensuring compliance with Public Contracts Regulations and are free to use.
Main Purpose of the Role
- Lead the delivery of technical added-value support services for the South West region, while supporting the wider SWPA team.
- Work equally with clients and appointed companies to ensure clear communication and high-quality outcomes.
- Develop in-depth operational knowledge of all products, services, technical specifications, and pricing structures.
- Build strong relationships with partners, suppliers, and stakeholders, becoming a thought leader in technical delivery and Net Zero decarbonisation.
- Identify capable contractors and suppliers to deliver construction, maintenance, and compliance contracts across England.
- Provide full technical support to clients.
Technical Support Officer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to innovation and community impact, and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your technical knowledge! Since the role involves delivering technical support, brush up on relevant products, services, and specifications. Being able to speak confidently about these will show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Technical Support Officer role. Highlight your relevant experience and skills that align with the job description, especially around technical support and communication.
Showcase Your Knowledge: Demonstrate your understanding of the company's commitment to quality and community impact. Mention any previous experiences where you've contributed to similar goals or projects, as this will resonate with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you have a solid understanding of the technical products and services relevant to the role. Brush up on the specifics of the company's offerings and how they align with the needs of local authorities and public sector bodies. This will show that you're not just interested in the job, but that you’re genuinely invested in their mission.
✨Showcase Your Communication Skills
As a Technical Support Officer, clear communication is key. Prepare examples of how you've effectively communicated complex information to clients or stakeholders in the past. Think about times when you’ve resolved issues through strong dialogue and collaboration—these stories will resonate well during your interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your ability to think critically and provide solutions, especially in relation to construction, maintenance, and compliance contracts. This will illustrate your capability to deliver high-quality outcomes.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Take the time to connect with your interviewers. Ask insightful questions about their projects and initiatives, particularly around Net Zero decarbonisation. This not only shows your interest but also helps you gauge if the company culture aligns with your values.