At a Glance
- Tasks: Provide top-notch support to customers in Welsh and English, resolving enquiries and guiding them through services.
- Company: Join a government body dedicated to serving the community with a supportive team.
- Benefits: Earn £15.10 per hour with potential for contract extension and valuable experience.
- Other info: Dynamic role with opportunities to build relationships and grow your career.
- Why this job: Make a difference by helping people while enhancing your customer service skills.
- Qualifications: Fluent Welsh speaker with strong IT skills and a passion for customer service.
The predicted salary is between 15.1 - 15.1 £ per hour.
Welsh Speaking Team Support Advisor Llandudno Junction £15.10ph Temporary Contract - 3 Months Minimum Likely Extension Welsh Language Essential Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence?
We're recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team.
This is a varied role where you'll act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems.
What you'll be doing: Handling customer enquiries in both Welsh and English Providing first-line support for digital services, including password resets and account access issues Diagnosing customer needs and resolving enquiries at first point of contact where possible Escalating more complex issues to specialist teams Updating and maintaining accurate records using CRM systems Conducting research and providing information to customers and businesses Referring customers to relevant support services and external organisations where appropriate Building positive relationships with internal and external stakeholders Supporting a high-volume contact environment while maintaining excellent service standards ...
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
