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- Tasks: Lead smooth transitions of new services into live operations and ensure operational readiness.
- Company: Join a dynamic team at a leading recruitment agency focused on service excellence.
- Benefits: Competitive daily rate, hybrid working, and potential for contract extension.
- Why this job: Make a real impact by ensuring successful service transitions in a collaborative environment.
- Qualifications: Strong experience in Service Transition, ITIL knowledge, and excellent stakeholder management skills.
- Other info: Opportunity to work in a fast-paced environment with diverse projects and career growth.
The predicted salary is between 43200 - 72000 £ per year.
Hays are now looking for a Service Transition Manager / SME. In the role, you will ensure new and changed services are delivered into live operations smoothly, safely, and with full operational readiness. You'll work closely with our clients' delivery teams to guide controlled transition, assure service acceptability, and maintain alignment across technical and business stakeholders.
Circa £600 p/d Inside IR35 Hybrid - 2 days P/W in Taunton, 3 days WFH 6 Month Contract - likely to be extended. Candidates must hold valid SC Clearance.
What You'll Be Doing
- Acting as a key stakeholder for delivery teams from project inception through to go-live, ensuring early capture of service transition requirements.
- Supporting teams with the creation and review of Service Acceptance Criteria, Support Models and Service Transition Packs.
- Running regular engagement sessions with Project Managers, Delivery Leads, and operational teams to track transition progress.
- Reviewing project deliverables and formally assuring operational readiness for new or changed services.
- Identifying service transition risks and advising on mitigations to ensure stable and supportable live operations.
- Acting as a conduit between project delivery and BAU service management teams to maintain alignment and awareness.
- Providing subject-matter expertise on best practice service transition processes and structured transitions into support.
- Supporting CAB processes and contributing to go/no-go readiness decisions.
What We're Looking For
- Strong experience in Service Transition or Service Acceptance roles, ideally within complex or multi-project environments.
- Expert understanding of ITIL Service Transition processes and full-service lifecycle concepts.
- Ability to assess and assure operational readiness, with experience reviewing transition documentation sets.
- Excellent stakeholder management skills with the ability to influence, negotiate and gain buy-in across technical and non-technical groups.
- Strong communication skills, capable of producing clear documentation and presenting recommendations confidently.
- Ability to manage multiple workstreams, balance competing priorities, and maintain a strategic perspective.
- Familiarity with project delivery lifecycles and associated planning, monitoring, and governance methods.
- ITIL v4 Foundation certification (or equivalent knowledge).
- Current SC Clearance.
If you currently hold SC Clearance and are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send a copy of your CV.
Service Transition Manager in Taunton employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Transition Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL Service Transition knowledge. Be ready to discuss how you've successfully managed transitions in the past, and don’t forget to highlight your stakeholder management skills – they’re key for this role!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that outlines your previous projects and how you ensured operational readiness. This will not only impress interviewers but also demonstrate your hands-on experience.
✨Tip Number 4
Don’t just apply anywhere; focus on roles that align with your skills and interests. Use our website to find positions that suit you best, and tailor your approach to each application to stand out from the crowd!
We think you need these skills to ace Service Transition Manager in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Transition Manager role. Highlight your experience in service transition and ITIL processes, and don’t forget to showcase your stakeholder management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the job description. We love a good story that shows your expertise!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and ensure your documents are well-structured. We appreciate clarity and professionalism in all our communications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘apply now’ and send us your up-to-date CV!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Service Transition processes. Be ready to discuss how you've applied these principles in past roles, especially in complex environments. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've influenced and negotiated with both technical and non-technical groups. Highlight specific situations where your communication skills made a difference in project outcomes. This will demonstrate your ability to align diverse teams towards common goals.
✨Be Ready to Discuss Risk Management
Think about times when you've identified service transition risks and the mitigations you proposed. Being able to articulate your thought process in managing risks will show that you can maintain stable operations, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service transitions. Practice articulating your approach to creating Service Acceptance Criteria or reviewing transition documentation. This will help you showcase your strategic perspective and operational readiness assessment skills.