At a Glance
- Tasks: Manage rent accounts and support tenants to reduce arrears effectively.
- Company: A customer-focused housing provider dedicated to high-quality services.
- Benefits: Flexible working, professional development, and a competitive salary.
- Other info: Join a supportive team committed to community impact.
- Why this job: Make a real difference in tenants' lives while developing your career.
- Qualifications: Experience in income recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your new company: You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.
Your new role: As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.
Key responsibilities include:
- Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively
- Contacting tenants to discuss arrears and agree sustainable repayment arrangements
- Taking appropriate legal action where necessary, including preparing cases for court and attending hearings
- Providing advice and guidance on welfare benefits, budgeting, and financial support
- Working closely with internal teams and external agencies to support vulnerable tenants
- Maintaining accurate records and ensuring compliance with policies and procedures
What you'll need to succeed: To succeed in this role, you will have:
- Previous experience in income recovery, rent arrears management, or housing-related roles
- Strong knowledge of housing benefit and Universal Credit processes
- Experience of managing a busy caseload and achieving collection targets
- Excellent communication and negotiation skills, with the ability to build rapport with residents
- A proactive and resilient approach, with strong problem-solving skills
- Good organisational skills and attention to detail
- A full UK driving licence and access to a vehicle
Desirable:
- Knowledge of housing law relating to rent arrears and eviction processes
- Experience of attending court and presenting cases
What you'll get in return: A rewarding role where you can make a real difference to tenants' lives, flexible and hybrid working options, opportunities for professional development and career progression, a supportive and collaborative team environment, competitive salary and benefits package.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Income Recovery Officer in Suffolk employer: Hays Specialist Recruitment Limited
Join a well-established housing provider that prioritises customer focus and community impact, offering a rewarding role as an Income Recovery Officer. With flexible working options, a supportive team environment, and ample opportunities for professional development, you'll be empowered to make a meaningful difference in tenants' lives while enjoying a competitive salary and benefits package.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in Suffolk
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We think you need these skills to ace Income Recovery Officer in Suffolk
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hays Specialist Recruitment Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Get to Know Public Sector Values
Before your interview with Hays Specialist Recruitment Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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