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- Tasks: Manage arrears cases and support customers in getting back on track with their rent.
- Company: Leading North West housing provider focused on customer service.
- Benefits: Weekly pay, part-time hours, and a supportive team environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your negotiation skills.
- Qualifications: Strong communication skills and experience in customer service or credit control.
The predicted salary is between 30000 - 40000 £ per year.
Location: Liverpool
Contract: 3-month assignment (to support a job-share)
Hours: 2 days per week, 7 hours per day (09:00-17:00, 1-hour lunch)
Start: ASAP
Your new company: A leading North West housing provider delivering high-quality, customer-focused services across multiple regions. You'll join a supportive, performance-driven Customer Accounts team committed to sustaining tenancies and protecting rental income.
Your new role: As an Early Interventions Specialist, you'll manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer-focused role centred on early contact, negotiation, and helping customers get back on track with their rent. You'll handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes.
What you'll need to succeed: We need someone who can hit the ground running, who is comfortable having calls with customers via inbound and outbound contacts. Negotiation skills and a proven track record, for example, in credit control or delivering high quality customer service, would be considered. This role is about early contact with customers who are in rent arrears so that we can work with them to get back on track. Attention to detail is a must, as it is highly organised.
What you'll get in return: Weekly Pay, Part-time hours, Monday to Friday.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Early Intervention Officer in St. Helens employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Intervention Officer in St. Helens
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about early contact and helping customers, being able to demonstrate your ability to negotiate effectively will set you apart during interviews.
✨Tip Number 3
Be proactive! Reach out to the hiring team if you have questions or want to express your enthusiasm. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Early Intervention Officer in St. Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Early Intervention Officer role. Highlight your negotiation skills and any experience in credit control or customer service. We want to see how you can hit the ground running!
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for helping customers get back on track with their rent. Use this space to showcase your proactive approach and attention to detail, which are key for this role.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage lower-level arrears cases and handle inbound and outbound calls. We love seeing real examples of your success!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Early Intervention Officer. Familiarise yourself with the key responsibilities like managing arrears cases and the importance of early contact with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your negotiation skills and any relevant experience in customer service or credit control. Prepare specific examples from your past work where you've successfully helped customers or resolved issues. This will demonstrate your ability to handle the challenges of the role effectively.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and conflict resolution. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for case management, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.